—— Run into issues on Colonial On The Move? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you are entering the correct username and password. Check for any typos or case sensitivity issues. If you have forgotten your p... ⇲
Fix: Check if there are any filters applied that may limit the transaction history view. Look for options within the app to adjust the date range... ⇲
Fix: Take time to read through any available user guides or FAQs within the app. These resources can provide step-by-step instructions for settin... ⇲
Fix: When entering your password, ensure that you are typing it correctly. If the app does not allow you to view the password, try using a passwo... ⇲
Fix: While the app may not support one-touch login, you can enable Face ID or Touch ID for quicker access. Go to the app settings and look for se... ⇲
Fix: Ensure that your internet connection is stable. A weak connection can cause issues with logging in. Try switching between Wi-Fi and cellular... ⇲
Fix: If your password is not recognized, ensure that you are entering it correctly, paying attention to case sensitivity and any special characte... ⇲
Fix: If the app does not support website login, check if there is a mobile version of the website that you can access through your browser. This... ⇲
Fix: Double-check the information you are entering to ensure it matches what is on file. If you receive an incorrect information prompt, verify y... ⇲
Fix: Check the app settings to see if there is an option to save your username for future logins. If not, consider using a password manager that... ⇲