fix problems on AT [iphone]

—— Run into issues on AT ? Get help pending when official support gets back to you!

AT Mobile App

Info:

company: AIRTEL GHANA LIMITED

: https://www.at.com.gh/personal/customer-care

: www.at.com.gh

Chat with our AI-based AT Support

🛠️ Common AT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Account cannot be accessed

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

AT forgets user number

Fix: Check your app settings to ensure that the option to save your user number is enabled. If it is not, enable it and restart the app to see if... ⇲

Account issue

Error fetching user number

Fix: Ensure that your device has a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue is related to connectivit... ⇲

Repeatedly requests to link number

Fix: Check if there are any pending updates for the app that may resolve this issue. Go to the App Store and update if necessary. OR If the ap... ⇲

Security issue

Unauthorized access message

Fix: Double-check that you are logged in with the correct account. If you have multiple accounts, ensure you are using the right credentials for... ⇲

UI issue

Grammatical issues in menus

Fix: While this is a cosmetic issue, you can take note of the specific grammatical errors and keep an eye out for updates that may address these... ⇲

Updates issue

Redirects to app store

Fix: Check if your app is up to date. Go to the App Store, search for the app, and see if an update is available. If so, install the update to re... ⇲

Installation issue

Requires SIM removal for setup

Fix: If the app requires SIM removal, ensure that you have a backup of your contacts and any important data before proceeding. Follow the app's s... ⇲

Network issue

Connection errors after reinstalling

Fix: After reinstalling the app, ensure that you have granted all necessary permissions for the app to access your device's features, such as loc... ⇲

Bugs issue

AT is non-functional

Fix: If the app is completely non-functional, try force closing the app and reopening it. On iPhone, swipe up from the bottom of the screen and s... ⇲

Syncing issue

Data balance does not update

Fix: Ensure that you have a stable internet connection, as data balance updates require connectivity. Switch between Wi-Fi and mobile data to che... ⇲