fix problems on Shopify Balance [iphone]

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—— Run into issues on Shopify Balance? Get help pending when official support gets back to you!

Shopify Balance
Info:
company: Shopify Inc.
: https://help.shopify.com/en/questions
: www.shopify.com
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Payments issue

Cannot move money within the app

Fix: Currently, Shopify Balance does not support internal transfers. As a workaround, you can withdraw funds to your linked bank account and then... ⇲

Fees not explained

Fix: Review the fee structure on the Shopify website or within the app under the 'Pricing' or 'Fees' section. This should provide clarity on any... ⇲

Delayed fund availability

Fix: Check the payout schedule in the app to understand when funds will be available. This can vary based on your bank and transaction type. OR... ⇲
 
Freezing issue

Shopify Balance freezes when accessing account information

Fix: Try clearing the app cache. Go to your iPhone settings, find the Shopify app, and select 'Clear Cache' if available. If not, uninstall and r... ⇲
 
Account issue

Inability to add bank account

Fix: Double-check that you are entering the correct banking information. Ensure that your bank account is eligible for linking with Shopify Balan... ⇲

No access to reports or transaction history

Fix: Check if you are logged into the correct account. If you manage multiple stores, ensure you are viewing the right one. Navigate to the 'Repo... ⇲

No balance or transactions displayed

Fix: Ensure you have a stable internet connection, as connectivity issues can prevent data from loading. Try switching between Wi-Fi and mobile d... ⇲
 
UI issue

Transfer button unresponsive

Fix: Restart the app to see if the issue resolves itself. If the button remains unresponsive, try logging out and back into your account. OR C... ⇲
 
Login issue

Frequent logouts from the app

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to session management. Check for updates in the App... ⇲

Fingerprint login issue

Fix: Check your iPhone settings to ensure that fingerprint recognition is enabled for the Shopify app. Go to 'Settings' > 'Touch ID & Passcode' a... ⇲
 
Performance issue

Low-quality app performance

Fix: Free up storage space on your iPhone, as low storage can affect app performance. Go to 'Settings' > 'General' > 'iPhone Storage' to manage y... ⇲
 
Loading issue

Stuck on welcome page

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it loads... ⇲
 
Support issue

No customer service option

Fix: Look for help articles within the app or on the Shopify website. They often have FAQs and troubleshooting guides that can assist you. OR... ⇲
 
Bugs issue

Inconsistent app functionality

Fix: Regularly update the app to ensure you have the latest features and bug fixes. Check for updates in the App Store. OR If you experience i... ⇲
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 what users are saying
Bad experience
57.1%

Good experience
33.3%

Neutral
9.5%

~ from our NLP analysis of 63 combined software ratings.

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 Private Data Shopify Balance collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data