fix problems on Airbase [iphone]

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—— Run into issues on Airbase? Get help pending when official support gets back to you!

Airbase: Procure, Pay, Close
Info:
company: Airbase, Inc
: https://dashboard.airbase.io/support.html
: www.airbase.com
Chat with our AI-based Airbase Support
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Bugs issue

unable to save edits after selecting category

Fix: 1. Ensure that you have a stable internet connection, as saving edits may require syncing with the server. 2. Try logging out of the app an... ⇲

receipt photos not saved

Fix: 1. Ensure that you have granted the app permission to access your photos. Go to Settings > Privacy > Photos and check the permissions for Ai... ⇲

expense reimbursement features are unusable

Fix: 1. Ensure that you are following the correct process for submitting reimbursements as outlined in the app's help section. 2. Check for any... ⇲
 
Settings issue

no option to edit/manage virtual card transactions

Fix: 1. Check if there are any updates available for the app that may include new features or fixes. Go to the App Store, search for Airbase, and... ⇲
 
Updates issue

frequent mandatory updates

Fix: 1. Check your app settings to see if you can turn off automatic updates. Go to Settings > App Store and toggle off 'App Updates'. 2. If you... ⇲
 
UI issue

buttons do not work

Fix: 1. Restart the app to see if the buttons become responsive. 2. If the issue persists, try restarting your iPhone to clear any temporary gli... ⇲

cumbersome UX workflows

Fix: 1. Familiarize yourself with the app's features by reviewing any available tutorials or help sections within the app. 2. Create a checklist... ⇲
 
Syncing issue

random receipts go missing

Fix: 1. Check the app's filters or sorting options to ensure that the receipts are not hidden. Look for any active filters that may be limiting w... ⇲
 
Compatibility issue

Airbase does not detect British pounds

Fix: 1. Check the app settings to see if there is an option to select your currency. Go to Settings > Currency and select British pounds if avail... ⇲
 
Loading issue

Airbase fails to load on certain devices

Fix: 1. Ensure that the device meets the minimum system requirements for the app. Check the App Store page for Airbase for details. 2. Restart t... ⇲
 
Screen issue

Airbase is blank

Fix: 1. Close the app completely and reopen it. Swipe up from the bottom of the screen and swipe the app off the screen. 2. Check your internet... ⇲
 
Glitches issue

sporadic failures at different steps

Fix: 1. Document the specific steps where failures occur and try to identify any patterns. This can help in troubleshooting. 2. Restart your iPh... ⇲
 
Login issue

unable to log in

Fix: 1. Double-check your login credentials for accuracy. Ensure that Caps Lock is not on and that you are entering the correct email and passwor... ⇲
 
Crashes issue

Airbase won't open

Fix: 1. Restart your iPhone to clear any temporary issues that may be preventing the app from opening. 2. Check for any available updates for th... ⇲
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 what users are saying
Bad experience
54.2%

Good experience
41.7%

Neutral
4.2%

~ from our NLP analysis of 72 combined software ratings.

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 Private Data Airbase collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Diagnostics