fix problems on Autotrader [iphone]

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—— Run into issues on Autotrader? Get help pending when official support gets back to you!

Autotrader – Shop All the Cars
Info:
company: Autotrader.com, Inc
: https://www.autotrader.com/help/contact
: www.autotrader.com
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Payments issue

High selling fees

Fix: 1. Review the fee structure: Check the Autotrader website or app for detailed information on selling fees. Understanding the fee breakdown c... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Update your iOS: Ensure your iPhone is running the latest version of iOS, as updates can improve app stability. Go to Settings > General... ⇲
 
Slow issue

Slow and unresponsive

Fix: 1. Restart your iPhone: A simple restart can often resolve performance issues. Hold the power button and slide to power off, then turn it ba... ⇲

Lag when applying filters

Fix: 1. Apply filters one at a time: Instead of applying multiple filters at once, try applying them sequentially to see if that reduces lag. 2.... ⇲

Delayed scrolling

Fix: 1. Restart the app: Close the app completely and reopen it to see if that resolves the scrolling issue. 2. Free up device resources: Close... ⇲
 
Ads issue

Ads redirect users unexpectedly

Fix: 1. Disable pop-up ads: Check your Safari settings by going to Settings > Safari and enable 'Block Pop-ups' to reduce unexpected redirects.... ⇲

Poor formatting of ad text

Fix: 1. Report the issue: Use the app's feedback feature to report poorly formatted ads so that they can be addressed. 2. Manually check details... ⇲
 
Login issue

Difficulty logging in

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the 'Forgot Password' link on the login sc... ⇲
 
Search issue

Inability to save searches and vehicles

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as saving searches and vehicles typically requires an account. 2.... ⇲

Unlisted mileage in search results

Fix: 1. Use advanced search options: Check if there are advanced search options that allow you to filter by mileage. 2. Manually check listings:... ⇲

No option to exclude high mileage vehicles

Fix: 1. Use mileage filters: If available, set a maximum mileage limit in the search filters to exclude high mileage vehicles. 2. Manually revie... ⇲

Inability to add keywords in searches

Fix: 1. Use the search bar effectively: If the app does not support keyword searches, try using specific terms in the main search bar to find rel... ⇲
 
UI issue

Clunky and hard to use UI

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better. 2. Use the search... ⇲
 
Bugs issue

Error messages when saving vehicles

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as connectivity issues can cause errors when saving. 2. Re... ⇲
 
Syncing issue

Saved vehicles disappearing

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as saved vehicles are typically linked to your account. 2. Check a... ⇲
 
Support issue

Lack of app support

Fix: 1. Check FAQs: Look for a FAQ section within the app or on the website that may address common issues. 2. Use community forums: Search for... ⇲

404 error on support website

Fix: 1. Refresh the page: Sometimes, a simple refresh can resolve temporary issues with the website. 2. Check the URL: Ensure that the URL you a... ⇲
 
Messages issue

Inability to track views or use messaging in app

Fix: 1. Check app settings: Ensure that you have enabled all necessary permissions in the app settings to allow tracking and messaging features.... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
3.5%

Neutral
2.7%

~ from our NLP analysis of 301,702 combined software ratings.

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 Private Data Autotrader collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics