fix problems on Cellcard [iphone]

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—— Run into issues on Cellcard? Get help pending when official support gets back to you!

Cellcard
Info:
company: CAMGSM PLC.
: https://www.cellcard.com.kh/en/support
: www.cellcard.com.kh
Chat with our AI-based Cellcard Support
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UI issue

Missing subscribed services display

Fix: 1. Ensure you are logged into your account in the Cellcard app. If not, log in using your credentials. 2. Check for any app updates in the A... ⇲

Lack of expense history

Fix: 1. Check if the app has an option to view expense history in the settings or account management section. 2. If the option is not available,... ⇲

Difficult to use

Fix: 1. Take time to explore the app's features and familiarize yourself with its layout. 2. Look for any user guides or FAQs within the app that... ⇲

No money display for Osja exchange

Fix: 1. Ensure that you are logged into your account and that your account is active. 2. Check for any updates in the App Store for the Cellcard... ⇲

Navigation difficulties

Fix: 1. Take time to explore the app's layout and familiarize yourself with its features. 2. Look for any tutorials or help sections within the a... ⇲
 
Slow issue

Slow balance update

Fix: 1. Ensure you have a stable internet connection. Check your Wi-Fi or cellular data settings. 2. Close the Cellcard app completely and reopen... ⇲

Slow response times

Fix: 1. Close any unnecessary apps running in the background to free up resources. 2. Restart your iPhone to clear any temporary glitches. 3. Ens... ⇲
 
Network issue

Frequent disconnections

Fix: 1. Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. 2. Restart your iPhone to refresh the... ⇲

Internet access issues after top-up

Fix: 1. Restart your iPhone after completing the top-up to refresh the network connection. 2. Check your cellular data settings by going to Setti... ⇲
 
Crashes issue

Cellcard fails to open

Fix: 1. Restart your iPhone by holding down the power button and sliding to power off. After a few seconds, turn it back on. 2. Check for any upd... ⇲

Cellcard crashes after update

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Check for any further updates for the Cellcard app in the App Store. Go to the Ap... ⇲
 
Verification issue

Verification delays

Fix: 1. Ensure you have a stable internet connection. Check your Wi-Fi or cellular data settings. 2. Restart the Cellcard app and try the verific... ⇲
 
Loading issue

Slow loading times

Fix: 1. Close any unnecessary apps running in the background to free up resources. Double-tap the home button (or swipe up from the bottom on new... ⇲
 
Login issue

Mandatory login after updates

Fix: 1. Make sure you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' option to reset it.... ⇲
 
Account issue

Difficult account management

Fix: 1. Familiarize yourself with the app's layout by exploring all sections and settings. 2. Look for any tutorials or help sections within the... ⇲
 
Payments issue

Plan renewal issues

Fix: 1. Check your current plan details in the app to ensure you are aware of the renewal date. 2. If you are unable to renew your plan through t... ⇲
 
Updates issue

No progress after multiple updates

Fix: 1. Ensure that you are connected to a stable internet connection while updating the app. 2. Check the App Store for any additional updates t... ⇲
 
Security issue

Face ID authentication problems

Fix: 1. Ensure that Face ID is set up correctly by going to Settings > Face ID & Passcode. Check that the app is enabled for Face ID. 2. If Face... ⇲
 
Compatibility issue

Unsupported iPhone models

Fix: 1. Check the app's compatibility requirements in the App Store to ensure your iPhone model is supported. 2. If your model is unsupported, co... ⇲
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 what users are saying
Good experience
85.2%

Bad experience
9.3%

Neutral
5.5%

~ from our NLP analysis of 1,150 combined software ratings.

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 Private Data Cellcard collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics