fix problems on ACFCU [iphone]

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—— Run into issues on ACFCU? Get help pending when official support gets back to you!

ACFCU
Info:
company: ACFCU Federal Credit Union
: https://www.acfcu.org/contact-us
: www.acfcu.org
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Security issue

Face ID functionality inconsistent

Fix: 1. Ensure that Face ID is set up correctly by going to Settings > Face ID & Passcode. Make sure ACFCU is enabled under 'Use Face ID For'. 2.... ⇲
 
Payments issue

Transfers often fail

Fix: 1. Verify that you have sufficient funds in your account for the transfer. 2. Ensure that you are entering the correct account details for t... ⇲

Mobile deposits frequently rejected

Fix: 1. Ensure that the check is properly endorsed and that you are following the app's guidelines for mobile deposits. 2. Make sure the check is... ⇲

External transfers impossible

Fix: 1. Verify that your account is eligible for external transfers. Check the app's settings or FAQs for eligibility requirements. 2. Ensure tha... ⇲
 
Login issue

ACFCU does not save login information

Fix: 1. Check if the 'Remember Me' option is enabled when logging in. If not, enable it. 2. Ensure that your device settings allow the app to sav... ⇲

Frequent password prompts

Fix: 1. Check if your app settings allow for session persistence. If not, enable any options that keep you logged in. 2. Ensure that your device... ⇲

Requires full credentials every time

Fix: 1. Check if the app has a 'Remember Me' or 'Stay Logged In' option and enable it. 2. Ensure that your device settings do not restrict the ap... ⇲
 
Loading issue

Slow loading times

Fix: 1. Check your internet connection. A weak connection can cause slow loading times. Switch to a stronger Wi-Fi network if possible. 2. Clear... ⇲
 
UI issue

Inability to view multiple accounts

Fix: 1. Check if the app has an option to link multiple accounts. Go to the account settings within the app to see if this feature is available.... ⇲

Overall poor user experience

Fix: 1. Familiarize yourself with the app's features by exploring the settings and help sections. 2. Provide feedback through the app's feedback... ⇲
 
Updates issue

Transaction updates slow

Fix: 1. Refresh the app by pulling down on the transaction list to see if updates appear. 2. Check your internet connection to ensure it is stabl... ⇲

Frequent app updates required

Fix: 1. Enable automatic updates for apps by going to Settings > App Store > App Updates. This will ensure that the app updates automatically whe... ⇲
 
Support issue

Inconvenient customer service

Fix: 1. Check the app for any FAQs or help sections that may provide answers to common issues. 2. Use any available chat or messaging features wi... ⇲
 
Slow issue

Lags when opening

Fix: 1. Restart your iPhone to clear temporary files and free up memory. 2. Ensure that your app is updated to the latest version available. OR... ⇲
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 what users are saying
Good experience
87.1%

Bad experience
10.4%

Neutral
2.5%

~ from our NLP analysis of 1,117 combined software ratings.

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 Private Data ACFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics