fix problems on Cicada [iphone]

—— Run into issues on Cicada ? Get help pending when official support gets back to you!

Cicada Safari

Info:

company: Mount St. Joseph University

: https://www.msj.edu/

: www.msj.edu

Chat with our AI-based Cicada Support

🛠️ Common Cicada Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cicada crashes frequently

Fix: 1. Update the App: Ensure that you are using the latest version of Cicada Safari. Go to the App Store, search for Cicada Safari, and check i... ⇲

photos often get rejected without explanation

Fix: 1. Review Submission Guidelines: Check the app’s guidelines for photo submissions to ensure your photos meet the required criteria (e.g., re... ⇲

Slow issue

slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance imp... ⇲

Cicada is sluggish and unresponsive

Fix: 1. Restart Your Device: Restarting your iPhone can help clear temporary issues that may be causing sluggishness. 2. Close Background Apps:... ⇲

Uploads issue

poor photo upload functionality

Fix: 1. Check File Size and Format: Ensure that the photos you are trying to upload are in a supported format (like JPEG or PNG) and not exceedin... ⇲

videos do not upload correctly

Fix: 1. Check Video Format: Ensure that the videos you are trying to upload are in a supported format (like MP4). 2. Reduce Video Size: Use a vi... ⇲

Registration issue

sign up/sign in process is broken

Fix: 1. Check Credentials: Ensure that you are entering the correct email and password. If you forgot your password, use the 'Forgot Password' fe... ⇲

Bugs issue

geotagging issues with photos

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for Cicada Safari.... ⇲

UI issue

Cicada design is not user-friendly

Fix: 1. Familiarize Yourself with the Interface: Spend some time exploring the app to understand its layout and features. 2. Use Help Resources:... ⇲

pending approval status is unclear

Fix: 1. Check Notifications: Regularly check the app for any notifications regarding your photo submissions. 2. Review Submission History: If th... ⇲

Compatibility issue

Cicada scaling issues on certain devices

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it improves the app... ⇲

Support issue

lack of communication regarding photo approval delays

Fix: 1. Check App Notifications: Regularly check for any notifications or updates within the app regarding photo approvals. 2. Set a Follow-Up R... ⇲

Customization issue

no option to edit location manually

Fix: 1. Use Location Services: Ensure that your location services are enabled and functioning correctly, as this may help the app automatically t... ⇲

no social features for user interaction

Fix: 1. Explore Existing Features: Familiarize yourself with any existing features that may allow for user interaction, such as comments or likes... ⇲

Performance issue

inconsistent performance during high traffic periods

Fix: 1. Use the App During Off-Peak Hours: Try using the app during times when fewer users are likely to be online, such as early morning or late... ⇲