fix problems on Luxy Pro [iphone]

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—— Run into issues on Luxy Pro? Get help pending when official support gets back to you!

Luxy Pro: Elite & Quality Date
Info:
company: MIXY HOLDINGS LTD
: https://www.onluxy.com/page?path=support
: www.onluxy.com
Chat with our AI-based Luxy Pro Support
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Syncing issue

Inconsistent messaging across devices

Fix: 1. Ensure that you are logged into the same account on all devices. 2. Check your internet connection on both devices to ensure they are st... ⇲
 
Search issue

Limited search results

Fix: 1. Adjust your search filters to broaden your criteria. For example, increase the distance range or change age preferences. 2. Ensure your... ⇲
 
Payments issue

High subscription costs

Fix: 1. Review the subscription options available in the app. Sometimes, there are promotional offers or discounts for longer subscription period... ⇲

Unclear refund policy

Fix: 1. Review the app's terms of service or help section for any information regarding refunds. This is often found in the settings or support a... ⇲
 
Account issue

Delayed profile approval

Fix: 1. Ensure that your profile meets all the requirements set by Luxy Pro. Double-check your photos and information for compliance. 2. If you... ⇲
 
Security issue

Frequent fake profiles

Fix: 1. Be cautious when interacting with new profiles. Look for verified badges or profiles with complete information. 2. Use the reporting fea... ⇲

Excessive verification requirements

Fix: 1. Review the verification requirements and ensure you are providing all necessary information accurately. 2. If you find the process cumbe... ⇲
 
Support issue

Poor customer support

Fix: 1. Check the app for any FAQ or help sections that may provide answers to common issues. 2. Use any available in-app support features to su... ⇲
 
Notifications issue

Misleading notifications

Fix: 1. Review your notification settings within the app to ensure they are set to your preferences. Go to Settings > Notifications and adjust ac... ⇲
 
Privacy issue

Limited profile visibility

Fix: 1. Ensure your profile is complete and engaging, as this can affect visibility. Add high-quality photos and detailed information. 2. Adjust... ⇲

Inability to see who visited profile

Fix: 1. Check the app settings to see if there is an option to enable profile views. Some apps have privacy settings that restrict this feature.... ⇲
 
UI issue

Confusing app structure

Fix: 1. Take some time to explore the app's features and settings. Familiarize yourself with the layout and available options. 2. Look for any t... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close any background apps that may be consuming resources. Double-click the home button and swipe up on apps to close them. 2. Clear the... ⇲
 
Customization issue

Limited matches in local area

Fix: 1. Expand your search radius in the app settings to include users from nearby areas. 2. Engage with the app regularly to increase your prof... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.0%

Bad experience
3.2%

Neutral
2.8%

~ from our NLP analysis of 7,842 combined software ratings.

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 Private Data Luxy Pro collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Luxy BLACK: $99.99 Luxy Black is the premium service which allows the user to get a full membership and to access to all of exclusive advanced features. Advanced Features: Get a VIP Emblem Message to anyone you like Fine tune your matches Get more possible matches
  2. Luxy Coins: $15.99 Members can use the premium features like Boost, Roses and more after they buy coins. Boost is a feature with which their profile will receive guaranteed views.  Users can also send more one Roses to others who they are interested in.
  3. Luxy Coins: $1.99 Members can use the premium features like Boost, Roses and more after they buy coins. Boost is a feature with which their profile will receive guaranteed views.  Users can also send more one Roses to others who they are interested in.
  4. Luxy Coins: $99.99 Members can use the premium features like Boost, Roses and more after they buy coins. Boost is a feature with which their profile will receive guaranteed views.  Users can also send more one Roses to others who they are interested in.
  5. Luxy BLACK: $69.99 Luxy Black is a premium service.
  6. Luxy BLACK: $449.99 Luxy BLACK/year is a 1-year premium service.
  7. Luxy Coins: $199.99 Members can use the premium features like Boost, Roses and more after they buy coins. Boost is a feature with which their profile will receive guaranteed views.  Users can also send more one Roses to others who they are interested in.
  8. Luxy BLACK: $39.99 Luxy Black is a premium service.
  9. Luxy BLACK: $349.99 Luxy Black is the premium service which allows the user to get a full membership and to access to all of exclusive advanced features. Advanced Features: Get a VIP Emblem Message to anyone you like Fine tune your matches Get more possible matches
  10. Luxy BLACK: $59.99 Luxy Black is a premium service.