fix problems on UserTesting [iphone]

​

—— Run into issues on UserTesting? Get help pending when official support gets back to you!

UserTesting
Info:
company: UserTesting
: https://support.usertesting.com/hc
: www.usertesting.com
Chat with our AI-based UserTesting Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Time wasted on screeners with no payment

Fix: Before starting a screener, read any available descriptions or requirements carefully to ensure you meet the criteria. This can help reduce... ⇲

Problems linking verified PayPal accounts

Fix: Double-check that your PayPal account is fully verified and linked correctly. Ensure that the email address associated with your PayPal matc... ⇲
 
Uploads issue

Mobile app upload failures

Fix: Ensure you have a stable internet connection before uploading. If you experience upload failures, try switching from Wi-Fi to mobile data or... ⇲
 
Account issue

Inability to view account balance and ratings

Fix: Log out of the app and then log back in. This can refresh your account information and may allow you to see your balance and ratings. OR... ⇲
 
UI issue

Useless tabs for profile and device tests

Fix: If the tabs are not providing useful information, consider providing feedback through the app's feedback feature to suggest improvements. Me... ⇲
 
Bugs issue

Frequent rejections for tests

Fix: Review the demographic requirements for tests carefully and ensure your profile is updated to reflect your current information. This can hel... ⇲

Repetitive test listings

Fix: To avoid seeing the same tests repeatedly, regularly update your profile information to reflect any changes in your demographics or interest... ⇲
 
Glitches issue

Glitches during tests

Fix: Before starting a test, close all other apps running in the background to free up resources. This can help reduce glitches during the testin... ⇲
 
Support issue

Customer service is unresponsive

Fix: Check the UserTesting help center or FAQ section for answers to common questions. This can save you time while waiting for a response from c... ⇲
 
Crashes issue

UserTesting crashes and bugs

Fix: Ensure your app is updated to the latest version available in the App Store. Updates often include bug fixes that can resolve crashing issue... ⇲
 
Screen issue

Issues with screen recording during tests

Fix: Check your device settings to ensure that screen recording permissions are enabled for the UserTesting app. This is crucial for the recordin... ⇲

Difficulties accessing tests after starting screen recording

Fix: Before starting a test, ensure that all necessary permissions for screen recording are granted in your device settings. This can prevent acc... ⇲
 
Gameplay issue

Long pre-qualifying tests

Fix: Prepare for pre-qualifying tests by reviewing the types of questions typically asked. This can help you answer more quickly and efficiently.... ⇲
 
Compatibility issue

Inconsistent test availability between devices

Fix: Check that you are logged into the same UserTesting account on all devices. This ensures that your profile and test availability are consist... ⇲
 
Settings issue

Lack of clarity on demographic requirements for tests

Fix: Review your profile settings to ensure all demographic information is accurately filled out. This can help match you with tests that fit you... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
53.3%

Good experience
37.9%

Neutral
8.9%

~ from our NLP analysis of 1,881 combined software ratings.

 Switch to these Alternatives:
ATM Instant Cash™ & Rewards
testerup - earn money
SoLo Funds: Lend & Borrow
Solo: Your Gig Business App
Kora Money
Gerald: Cash Advance App
Grain: The Digital Credit Card
Grid Money
Stripe Express
Ava: Build Credit History Fast

 Private Data UserTesting collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data