fix problems on SC [iphone]

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—— Run into issues on SC ? Get help pending when official support gets back to you!

SC Mobile Bangladesh
Info:
company: Standard Chartered Bank
: https://www.sc.com/bd
Chat with our AI-based SC Support
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Slow issue

SC is slow during transactions

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try switching... ⇲
 
Support issue

customer service response time is slow

Fix: 1. Use in-app support features: If the app has a help or support section, utilize it for FAQs or troubleshooting tips that may resolve your... ⇲
 
UI issue

animated videos before and after login are unnecessary

Fix: 1. Look for settings to disable animations: Check the app settings to see if there is an option to skip or disable animations during login.... ⇲

SC is not user friendly

Fix: 1. Create a user guide: Document your own tips and tricks for navigating the app, which can help you and others use it more effectively. O... ⇲

options vanish when scrolling

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. This can sometimes resolve temporary glitches. OR... ⇲

action button disappears in beneficiary screen

Fix: 1. Restart the app: Close and reopen the app to see if the button reappears. This can resolve temporary glitches. OR 2. Check for updates... ⇲

landing page design is poor

Fix: 1. Provide feedback within the app: If there is an option to provide feedback, use it to suggest improvements for the landing page design.... ⇲

SC lacks functionality

Fix: 1. Explore all features: Spend time navigating the app to ensure you are aware of all available functionalities that may not be immediately... ⇲

menu bar is unresponsive

Fix: 1. Restart the app: Close the app completely and reopen it to see if the menu bar becomes responsive again. OR 2. Reboot your iPhone: Som... ⇲

SC is laggy and has broken screens

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to improve performance. OR 2. Re... ⇲

unable to see credit card history

Fix: 1. Navigate to the correct section: Ensure you are looking in the right part of the app for credit card history, often found under 'Accounts... ⇲

navigation between options is difficult

Fix: 1. Use the search function: If the app has a search feature, use it to quickly find the options you need instead of navigating through menus... ⇲

menu bar flickers during use

Fix: 1. Restart the app: Close the app and reopen it to see if the flickering persists, as this can sometimes resolve display issues. OR 2. Up... ⇲
 
Login issue

money transfer fails and requires re-login

Fix: 1. Ensure you have a stable internet connection: A weak connection can cause transaction failures. Switch to a stronger network if possible.... ⇲

face ID and fingerprint unlocking feature malfunctions

Fix: 1. Re-enable Face ID/Touch ID: Go to Settings > SC Mobile Bangladesh > Face ID & Passcode (or Touch ID). Disable and then re-enable the feat... ⇲

user ID/password gets locked frequently

Fix: 1. Use a password manager: Consider using a password manager to store your credentials securely and avoid lockouts due to forgotten password... ⇲

logout process is problematic with face ID

Fix: 1. Manually log out: Instead of relying on Face ID, try to log out manually through the app settings or profile section. OR 2. Disable Fa... ⇲

face unlock feature is not working

Fix: 1. Reconfigure Face ID: Go to Settings > Face ID & Passcode, and reset your Face ID. Then set it up again to ensure it works properly with t... ⇲

biometric login option is missing

Fix: 1. Check app permissions: Go to Settings > SC Mobile Bangladesh and ensure that permissions for Face ID or Touch ID are enabled. OR 2. Up... ⇲
 
Registration issue

inbox registration prompt appears repeatedly

Fix: 1. Check your registration status: Ensure that you have completed the registration process fully. If not, follow the prompts to complete it.... ⇲
 
Compatibility issue

menu button not working on iPhone 15 Pro Max

Fix: 1. Check for app updates: Go to the App Store and see if there is an update available for SC Mobile Bangladesh that addresses compatibility... ⇲
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 what users are saying
Bad experience
48.8%

Good experience
40.5%

Neutral
10.7%

~ from our NLP analysis of 242 combined software ratings.

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 Private Data SC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location