—— Run into issues on LG&E KU ODP? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Close the app completely by swiping it away from the app switcher. 2. Reopen the app and check if the power status updates correctly. 3.... ⇲
Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Clear the app cache by going to Settings > General >... ⇲
Fix: 1. Check your account settings within the app to verify that all your information is correct. 2. If you notice discrepancies, manually updat... ⇲
Fix: 1. Verify that your payment method linked to AutoPay is valid and has sufficient funds. 2. Check the AutoPay settings in the app to ensure i... ⇲
Fix: 1. Check your internet connection to ensure it is stable during the payment process. 2. After submitting a payment, wait a few minutes and r... ⇲
Fix: 1. Double-check that you are entering the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' f... ⇲
Fix: 1. Check your internet connection to ensure it is stable. 2. Try accessing the outage map link from a different device or browser to see if... ⇲
Fix: 1. Check for any available updates for the app in the App Store, as updates may include optimizations for larger devices. 2. Adjust the disp... ⇲
Fix: 1. Check the app settings to see if there is an option to enable real-time usage tracking. 2. Ensure that your account is set up correctly t... ⇲
Fix: 1. Check the app settings to see if there is an option for self-reporting meter readings. 2. If not available, consider keeping a manual rec... ⇲