fix problems on BLANBOK+ [iphone]

—— Run into issues on BLANBOK+? Get help pending when official support gets back to you!

BLANBOK+

Info:

company: Shenzhen H.D. Technology Co., Ltd.

: http://www.szwwco.com/index.html

Chat with our AI-based BLANBOK+ Support

🛠️ Common BLANBOK+ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BLANBOK+ freezes during video playback

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the BLANBOK+ app... ⇲

Error messages when using the app

Fix: 1. Take note of the specific error message you are receiving. 2. Restart the app by closing it completely and reopening it. 3. If the error... ⇲

Compatibility issue

Does not recognize external hard drive

Fix: 1. Ensure that the external hard drive is properly connected to your iPhone using a compatible adapter. 2. Check if the external hard drive... ⇲

Inconsistent performance with different devices

Fix: 1. Ensure that all devices are running the latest version of the app. Check for updates in the App Store. 2. Restart each device to clear an... ⇲

Corrosion issues with the device

Fix: 1. Regularly clean the device with a soft, dry cloth to prevent moisture buildup. 2. Avoid exposing the device to extreme conditions, such a... ⇲

UI issue

Thumbnails missing for videos

Fix: 1. Close the app and reopen it to refresh the content. 2. If thumbnails are still missing, try clearing the app's cache by going to Settings... ⇲

Cannot access created albums

Fix: 1. Restart the app to see if the albums reappear. 2. Check if the albums are hidden or filtered out in the app settings. Look for any option... ⇲

Video issue

File info does not show video length

Fix: 1. Ensure that the video file is not corrupted. Try playing the video in a different app to see if the length is displayed there. 2. If the... ⇲

Videos fail to load or crash

Fix: 1. Check your internet connection if the videos are streamed. Switch between Wi-Fi and cellular data to see if the issue resolves. 2. Restar... ⇲

Camera issue

Camera feature is limited

Fix: 1. Check the app settings to see if there are any options to enhance camera functionality. 2. Ensure that your iPhone's camera permissions a... ⇲

Syncing issue

Photos disappear after transfer

Fix: 1. Ensure that the transfer process is completed before disconnecting your device. Wait for any progress indicators to finish. 2. Check the... ⇲

Security issue

Touch ID requirement causes access issues

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that the app is enabled for Touch ID access. 2. If you are having trouble with Touch ID,... ⇲

Support issue

Poor instructions for use

Fix: 1. Look for any tutorial videos or user guides available online that may provide additional context on using the app. 2. Explore the app's s... ⇲

Network issue

Developer website is unresponsive

Fix: 1. Check your internet connection to ensure it is stable. 2. Try accessing the website from a different browser or device to see if the issu... ⇲

Data Loss issue

Data loss after using the app

Fix: 1. Regularly back up your data using iCloud or iTunes to prevent loss. 2. Check the app settings to see if there is an option to enable auto... ⇲