fix problems on Kaltura Video Conferencing [iphone]

—— Run into issues on Kaltura Video Conferencing? Get help pending when official support gets back to you!

Kaltura Video Conferencing

Info:

company: Kaltura Inc.

: http://corp.kaltura.com/content/technical-support

: corp.kaltura.com

Chat with our AI-based Kaltura Video Conferencing Support

🛠️ Common Kaltura Video Conferencing Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Kaltura Video Conferencing crashes frequently

Fix: 1. Update the App: Go to the App Store, search for Kaltura Video Conferencing, and check if there is an update available. If so, download an... ⇲

unable to join sessions

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Audio issue

audio issues

Fix: 1. Check Audio Settings: During a session, tap on the audio settings and ensure that the correct microphone and speaker are selected. You ca... ⇲

Video issue

video issues

Fix: 1. Check Camera Permissions: Go to Settings > Privacy > Camera and ensure that Kaltura Video Conferencing has permission to access the camer... ⇲

Crashes issue

Kaltura Video Conferencing closes unexpectedly

Fix: 1. Free Up Storage: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to ensure you have enough storage space f... ⇲

Network issue

Bluetooth connectivity problems

Fix: 1. Reconnect Bluetooth Devices: Go to Settings > Bluetooth, turn off Bluetooth, wait a few seconds, and turn it back on. Then, reconnect you... ⇲

Screen issue

no screen sharing

Fix: 1. Check Permissions: Ensure that Kaltura Video Conferencing has permission to share your screen. Go to Settings > Privacy > Screen Recordin... ⇲

UI issue

unresponsive interface

Fix: 1. Restart the App: Close the app completely and reopen it to refresh the interface. 2. Clear Background Apps: Close other apps running in... ⇲

delayed button response

Fix: 1. Check for Updates: Ensure that both the app and your iOS are up to date, as updates can improve performance and responsiveness. 2. Free... ⇲

paste function does not work

Fix: 1. Check Permissions: Ensure that Kaltura has permission to access the clipboard. Go to Settings > Privacy and check if there are any restri... ⇲

Bugs issue

Kaltura Video Conferencing disrupts other applications

Fix: 1. Limit Background App Refresh: Go to Settings > General > Background App Refresh and turn it off for Kaltura to prevent it from using reso... ⇲

Compatibility issue

limited functionality on mobile

Fix: 1. Use Desktop Version: If possible, switch to the desktop version of Kaltura for a more complete experience. 2. Check for Updates: Ensure... ⇲

incomplete app experience

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as updates may add missing features or improve the overall experie... ⇲

Freezing issue

constant freezing

Fix: 1. Free Up Storage: Go to Settings > General > iPhone Storage and delete unnecessary files to improve performance. 2. Restart Your Device:... ⇲

Messages issue

unable to access chat

Fix: 1. Check Permissions: Ensure that Kaltura has permission to access notifications and chat features. Go to Settings > Privacy and check the r... ⇲

Slow issue