fix problems on Moji [iphone]

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—— Run into issues on Moji? Get help pending when official support gets back to you!

Moji: Your Global Best Friend
Info:
company: w3company co.,ltd.
: https://moji.cool/support
: moji.cool
Chat with our AI-based Moji Support
   Hello! How can I assist you?  

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Updates issue

Frequent updates required

Fix: Enable automatic updates on your iPhone by going to Settings > App Store and turning on 'App Updates'. This will ensure you always have the... ⇲

No updates on system maintenance

Fix: Follow the app's social media channels or community forums for real-time updates on maintenance schedules and issues. OR Consider setting... ⇲
 
Security issue

High presence of scammers

Fix: Be cautious when interacting with new users. Avoid sharing personal information and report suspicious accounts directly through the app's re... ⇲

Fake profiles prevalent

Fix: Be vigilant and report any fake profiles you encounter to help improve the community. Use the app's reporting feature to flag these accounts... ⇲
 
Account issue

Identity verification issues

Fix: Ensure that you are following the correct steps for identity verification as outlined in the app. Double-check that all required documents o... ⇲

Account bans without clear reason

Fix: Review the app's community guidelines to ensure you are not inadvertently violating any rules. This can help prevent future bans. OR If y... ⇲

Inappropriate account warnings

Fix: Review the app's terms of service and community guidelines to understand what may have triggered the warning. Adjust your usage accordingly.... ⇲
 
Privacy issue

Cookies pop-up annoyance

Fix: Check the app settings for any options to manage cookies or privacy settings that may reduce the frequency of pop-ups. OR If the pop-ups... ⇲
 
Messages issue

Chat list disappearing

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes restore the chat list. OR Check for any filters or s... ⇲

Messages received during maintenance

Fix: If you receive messages during maintenance, try refreshing the app after maintenance is over to see if they appear correctly. OR Keep a n... ⇲
 
Settings issue

Limited free translations

Fix: Consider using external translation apps or services for more extensive translations when needed, as a workaround for the app's limitations.... ⇲
 
Ads issue

VIP purchase pressure

Fix: If you feel pressured, take a break from the app and consider your options. You can use the app without VIP features, so focus on what you c... ⇲
 
Crashes issue

Moji crashes during conversations

Fix: Ensure your app is updated to the latest version, as updates often include bug fixes that can resolve crashing issues. OR Try clearing th... ⇲
 
UI issue

Inability to swipe right on profiles

Fix: Check if there are any app updates available, as this feature may be part of a bug fix in a newer version. OR Try logging out and back in... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.7%

Bad experience
7.4%

Neutral
4.8%

~ from our NLP analysis of 848 combined software ratings.

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DaTalk: Honest anonymous chat
Unbordered Foreign Friend Chat
Connecting - Call and say hi
안녕: World talk Korean friends
ARGO - Social Video Chat
Bumpy – International Dating

 Private Data Moji collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Moji Plus - 1 Week: $2.99 Unlock all of the features with Moji Plus.
  2. Moji Plus - 1 Month: $7.99 Unlock all of the features with Moji Plus.
  3. Plus: $6.99 Plus
  4. Ad-Free: $4.99 Ad-Free
  5. Ad-Free: $1.99 Enjoy Moji without the trouble of ads.
  6. Moji Plus - 1 Year: $44.99 Unlock all of the features with Moji Plus.
  7. Moji Plus - 3 Months: $17.99 Unlock all of the features with Moji Plus.
  8. Plus: $14.99 Plus
  9. Plus: $39.99 Plus
  10. Ad-Free: $29.99 Ad-Free