fix problems on TART Connect [iphone]

—— Run into issues on TART Connect? Get help pending when official support gets back to you!

TART Connect

Info:

company: Downtowner App, Inc.

: https://www.ridedowntowner.com

Chat with our AI-based TART Connect Support

🛠️ Common TART Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Long wait times

Fix: To minimize wait times, try scheduling your ride during off-peak hours when demand is lower. This can help ensure that drivers are more read... ⇲

Inaccurate ETA for drivers

Fix: Ensure that your app is updated to the latest version, as updates often include improvements to the algorithm that calculates ETAs. You can... ⇲

Settings issue

Limited pickup/dropoff points

Fix: Familiarize yourself with the designated pickup and dropoff points in your area. The app may have a map feature that shows these locations.... ⇲

Crashes issue

TART Connect crashes or freezes

Fix: If the app crashes, try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > TART Connect, and select 'Offloa... ⇲

Bugs issue

Drivers sometimes miss exact pickup locations

Fix: When booking a ride, use the app's feature to drop a pin at your exact pickup location. This helps drivers locate you more easily. Additiona... ⇲

Inconsistent service quality

Fix: To improve service quality, consider rating your driver after each ride. Providing feedback can help the service identify areas for improvem... ⇲

Unreliable route selection

Fix: If you find that the app is selecting inefficient routes, you can manually adjust your route by selecting different options if available. Ch... ⇲

Vans sometimes pass by without stopping

Fix: Ensure that you are at the designated pickup point and visible to the driver. If possible, stand in a well-lit area or wave to signal the dr... ⇲

Network issue

Lack of real-time location updates

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy & Security > Location Services, and make sure TART Connect i... ⇲

Difficulty in getting rides during off-peak hours

Fix: Consider using the app's scheduling feature to book rides in advance, even during off-peak hours. This can help ensure that a driver is avai... ⇲

Occasional lack of drivers

Fix: If you notice a lack of drivers, try adjusting your pickup location to a more central or popular area where drivers are more likely to be av... ⇲

Compatibility issue

Service availability varies by season

Fix: Check the app for any seasonal announcements or changes in service availability. The app may provide updates on when services are limited or... ⇲