fix problems on Jira Cloud [iphone]

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Jira Cloud by Atlassian
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company: Atlassian
: http://support.atlassian.com
: www.jira.com
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Bugs issue

Cannot create new issues in an Epic

Fix: 1. Ensure you have the necessary permissions to create issues in the Epic. Check with your project administrator if you are unsure. 2. Try... ⇲

Cannot add issues to a sprint

Fix: 1. Ensure you are viewing the correct sprint and that it is active. Check the sprint settings to confirm. 2. Verify that you have the neces... ⇲

Missing issue history feature

Fix: 1. Check if the issue history is available in the web version of Jira. If so, use the web version for detailed history tracking. 2. Keep a... ⇲

Text editor is buggy

Fix: 1. Restart the app to see if the text editor functions better after a refresh. 2. Try typing in a different app (like Notes) and then copy-... ⇲

No ability to move issues

Fix: 1. Check if you have the necessary permissions to move issues within your project. 2. Use the web version of Jira to move issues, as it sup... ⇲

Inability to view linked items per epic

Fix: 1. Check if linked items are visible in the web version of Jira. If so, use the web version for this functionality. 2. Keep a personal log... ⇲
 
Compatibility issue

Limited functionality compared to web version

Fix: 1. Familiarize yourself with the features available in the mobile app by checking the app's help section or user guide. 2. Use the web vers... ⇲

No support for tables in comments or descriptions

Fix: 1. Use bullet points or lists as a workaround for organizing information in comments or descriptions. 2. Consider creating tables in a sepa... ⇲

No Apple Watch extension for notifications

Fix: 1. Check if there are any third-party apps that can bridge notifications from Jira to your Apple Watch. 2. Regularly check for updates to t... ⇲
 
UI issue

Inability to retain epic selection after leaving screen

Fix: 1. When navigating away from the Epic, take note of the Epic name or ID. You can quickly search for it when you return. 2. Use bookmarks or... ⇲

Dashboards are cluttered and non-functional

Fix: 1. Customize your dashboard by removing unnecessary gadgets or widgets. Tap on the dashboard, then select 'Edit' to modify it. 2. Rearrange... ⇲

Lack of proper hierarchy view for project management

Fix: 1. Use the web version of Jira for a more comprehensive view of project hierarchies. 2. Familiarize yourself with the available views in th... ⇲

Difficult navigation and finding issues

Fix: 1. Use the search function effectively by entering specific keywords or issue IDs. 2. Familiarize yourself with the app's layout and menus... ⇲

Jira Cloud is not user-friendly for management

Fix: 1. Familiarize yourself with the app's features and settings to improve usability. 2. Use the web version for more complex management tasks... ⇲
 
Updates issue

No support for advanced features like batch updates

Fix: 1. Use the web version of Jira for batch updates, as it supports this functionality. 2. If you need to make multiple updates, consider doin... ⇲
 
Customization issue

Limited filtering options

Fix: 1. Use the search bar to apply basic filters by keywords or issue types. 2. Familiarize yourself with the available filters in the app and... ⇲
 
Notifications issue

Inconsistent notifications

Fix: 1. Check your notification settings in the app. Go to Settings > Notifications and ensure they are enabled. 2. Ensure that your iPhone's no... ⇲
 
Backup issue

No saved backup for deleted projects

Fix: 1. Regularly export your project data to a CSV or other format as a backup. Go to the project settings in the web version and look for expor... ⇲
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 Private Data Jira Cloud collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
    • Other Data