fix problems on Vu [iphone]

—— Run into issues on Vu? Get help pending when official support gets back to you!

Vuforia View

Info:

company: PTC Inc.

: https://support.ptc.com

: www.ptc.com

Chat with our AI-based Vu Support

🛠️ Common Vu Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AR feature does not work

Fix: 1. Ensure your device is compatible with Vuforia View. Check the app's requirements on the App Store. 2. Make sure your camera is not obstr... ⇲

Fails to log in

Fix: 1. Double-check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data. 2. Ensure that you are enterin... ⇲

Incorrect username or password error

Fix: 1. Ensure that you are using the correct username or email associated with your account. Check for any capitalization or spelling errors. 2.... ⇲

Bugs issue

Scans VuMarks inconsistently

Fix: 1. Ensure that the VuMark is printed clearly and is not damaged. Use a high-quality print and avoid any reflections or glare on the surface.... ⇲

UI issue

Redirects to galleries without functionality

Fix: 1. Check if the app has the necessary permissions to access your device's storage. Go to Settings > Privacy > Photos and ensure Vuforia View... ⇲