fix problems on Odeko [iphone]

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—— Run into issues on Odeko? Get help pending when official support gets back to you!

Odeko - Order Local Coffee
Info:
company: VITE Shopping, Inc.
: https://www.odeko.com
: www.odeko.com
Chat with our AI-based Odeko Support
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Login issue

Sign-in process is broken

Fix: 1. Ensure you are using the correct email and password. If you forgot your password, use the 'Forgot Password' option to reset it. 2. Check... ⇲
 
Payments issue

Payment form issues

Fix: 1. Ensure that all required fields in the payment form are filled out correctly. Double-check for any typos or missing information. 2. Try u... ⇲

Wallet charging issues

Fix: 1. Ensure that your payment method linked to the wallet is valid and has sufficient funds. 2. Try logging out and back into the app to refre... ⇲

Inability to add payment methods

Fix: 1. Ensure that you are entering all required information correctly and that your payment method is valid. 2. Try logging out and back into t... ⇲
 
Bugs issue

Rewards disappear

Fix: 1. Check if you are logged into the correct account associated with your rewards. Log out and log back in if necessary. 2. Review the reward... ⇲
 
Crashes issue

Odeko crashes

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close other apps running in the b... ⇲
 
UI issue

Favorites not prioritized

Fix: 1. Manually reorder your favorites by going to the favorites section and using any available sorting options. 2. If the app allows, try remo... ⇲

Menu items sometimes unavailable

Fix: 1. Refresh the menu by pulling down on the menu screen to update it. 2. Check if the app has a 'favorites' or 'recently viewed' section to s... ⇲

Order details not fully visible

Fix: 1. Try rotating your device to landscape mode to see if the details become more visible. 2. Check if there is a 'details' or 'more info' but... ⇲

Order confirmation disappears

Fix: 1. Check your email for the order confirmation, as it may have been sent there. 2. Refresh the order history section in the app to see if th... ⇲

Tip option not visible

Fix: 1. Ensure you are at the checkout screen, as the tip option may only appear there. 2. Check if there are any settings in the app that may hi... ⇲

No clear open hours displayed

Fix: 1. Check the app settings to see if there is an option to display open hours. 2. Refresh the app by pulling down on the main screen to see i... ⇲
 
Account issue

Invalid phone number errors

Fix: 1. Double-check the format of the phone number you are entering. Ensure it includes the correct country code and is free of spaces or specia... ⇲

Password reset issues

Fix: 1. Ensure you are checking the correct email for the password reset link. Sometimes it may go to spam or junk folders. 2. If you do not rece... ⇲
 
Support issue

Customer service response inadequate

Fix: 1. Use the in-app help or FAQ section to find answers to common questions. 2. If you need to contact customer service, provide detailed info... ⇲
 
Customization issue

Customization options limited

Fix: 1. Check if there are any updates available for the app that may expand customization options. 2. Review the menu items to see if there are... ⇲
 
Glitches issue

Glitches during checkout

Fix: 1. Ensure your internet connection is stable during the checkout process. Switch between Wi-Fi and mobile data if necessary. 2. Try clearing... ⇲
 
Updates issue

Odeko updates cause new issues

Fix: 1. If an update causes issues, try uninstalling the app and reinstalling the previous version if possible. 2. Check the App Store for any ne... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
4.2%

Neutral
1.0%

~ from our NLP analysis of 2,348 combined software ratings.

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CHOPT

 Private Data Odeko collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics