fix problems on Social Bicycles [iphone]

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—— Run into issues on Social Bicycles? Get help pending when official support gets back to you!

Social Bicycles
Info:
company: MobilityCloud Inc
: https://socialbicycles.com
: socialbicycles.com
Chat with our AI-based Social Bicycles Support
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UI issue

Keypad issues on bikes

Fix: Ensure that the keypad is clean and free from debris. Use a soft cloth to wipe the keypad gently. If the issue persists, try pressing the ke... ⇲

Confusing app navigation

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the app can help ease navigation. OR Look for tutori... ⇲

Poor user interface design

Fix: Provide feedback through any available channels in the app, such as a feedback form, to express your concerns about the interface. OR Con... ⇲

Lack of clear error messages

Fix: Take note of any error messages you encounter and try to replicate the issue to understand what might be causing it. This can help in troubl... ⇲
 
Bugs issue

Bikes frequently non-functional

Fix: Before renting a bike, check the bike's condition visually. Look for any obvious signs of damage or malfunction. If you notice issues, repor... ⇲

Inaccurate bike availability

Fix: Refresh the app or restart it to ensure you are viewing the most current bike availability. Sometimes, the app may not update in real-time.... ⇲

Mechanical issues with bikes

Fix: Before riding, do a quick check of the bike's brakes, tires, and gears. If you notice any issues, do not ride the bike and report it immedia... ⇲

Inconsistent bike locking mechanism

Fix: Ensure you are following the correct locking procedure as outlined in the app or on the bike itself. Double-check that the bike is securely... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app's cache by going to your device's settings, selecting the app, and choosing the option to clear cache or data. This can help i... ⇲
 
Account issue

Difficult account number entry

Fix: Use a note-taking app to write down your account number before entering it into the app. This can help avoid errors during input. OR If t... ⇲

Password reset issues

Fix: Ensure you are checking the correct email account for the password reset link. Sometimes, it may go to your spam or junk folder. OR If th... ⇲
 
Support issue

Unresponsive customer service

Fix: Document your issues clearly and send them via email or through any available contact form on the website. Keep a record of your communicati... ⇲

Unreliable contact information

Fix: Verify the contact information provided in the app or on the website. If it seems outdated, look for alternative contact methods such as soc... ⇲
 
Payments issue

Incorrect billing charges

Fix: Review your billing history in the app to identify discrepancies. Take screenshots of the charges and compare them with your rental history.... ⇲

Refund process delays

Fix: Keep a record of your refund request, including dates and any correspondence. This can help you track the process and follow up if necessary... ⇲

No money back option

Fix: Review the app's terms and conditions regarding refunds and cancellations to understand your options better. OR If you believe you are en... ⇲

Overcharging after bike return

Fix: Review your rental history in the app to confirm the charges. Take screenshots of your rental times and charges for reference. OR If you... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Uninstall and re... ⇲
 
Network issue

Network errors during bike rental

Fix: Check your internet connection before starting the rental process. Switch between Wi-Fi and mobile data to see if the issue persists. OR... ⇲
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 what users are saying
Good experience
86.2%

Bad experience
10.9%

Neutral
2.9%

~ from our NLP analysis of 6,559 combined software ratings.

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 Private Data Social Bicycles collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Search History
    • Diagnostics