fix problems on Smith's [iphone]

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—— Run into issues on Smith's? Get help pending when official support gets back to you!

Smith's
Info:
company: The Kroger Co.
: https://www.smithsfoodanddrug.com/topic/contact-us
: www.smithsfoodanddrug.com
Chat with our AI-based Smith's Support
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Bugs issue

Items not added to cart

Fix: 1. Ensure you are logged in: Make sure you are signed into your account before adding items to your cart. 2. Check for app updates: An outd... ⇲

Inconsistent product selection

Fix: 1. Refresh the app: Close and reopen the app to refresh the product listings. 2. Check your location settings: Ensure that your location is... ⇲

Errors during checkout

Fix: 1. Check your payment method: Ensure that your payment information is up to date in the app settings. 2. Restart the app: Close and reopen... ⇲

Substitutions not well managed

Fix: 1. Specify preferences: When placing an order, use any available notes section to specify your preferences for substitutions. 2. Review you... ⇲

Inconsistent item availability

Fix: 1. Check your location settings: Ensure that your location is correctly set in the app to see the products available in your area. 2. Refre... ⇲
 
Customization issue

Limited coupon options

Fix: 1. Check the app regularly: Coupons may change frequently, so check the app often for new offers. 2. Sign up for notifications: Enable noti... ⇲

No option to adjust deli item quantities

Fix: 1. Use the notes section: If the app allows, add a note in the comments section when ordering deli items to specify the quantity you need.... ⇲

Limited sorting options in cart

Fix: 1. Manually organize items: If sorting options are limited, manually rearrange items in your cart by removing and re-adding them in your pre... ⇲
 
Network issue

Weak in-store WiFi

Fix: 1. Use mobile data: If the in-store WiFi is weak, consider switching to your mobile data for a more stable connection. 2. Move to a differe... ⇲
 
UI issue

No clear cart icon

Fix: 1. Look for alternative navigation: Sometimes, the cart icon may be located in a different area of the app. Check the bottom navigation bar... ⇲

Frustrating user experience for first-time users

Fix: 1. Explore the app: Spend some time navigating the app to familiarize yourself with its features. 2. Look for tutorials: Check if there are... ⇲
 
Updates issue

Sales prices not updated

Fix: 1. Refresh the app: Close and reopen the app to refresh the pricing information. 2. Check for app updates: Ensure you have the latest versi... ⇲

Confusing app updates

Fix: 1. Read update notes: Before updating, read the update notes in the App Store to understand what changes have been made. 2. Explore new fea... ⇲
 
Uploads issue

Inability to upload external coupons

Fix: 1. Check app settings: Look for any settings related to coupon management within the app. 2. Use the app's built-in coupons: Instead of ext... ⇲
 
Support issue

No help button for assistance

Fix: 1. Look for a help section: Check the app's menu for a help or FAQ section that may provide assistance. 2. Use the contact feature: If avai... ⇲
 
Search issue

Difficult to find specific items

Fix: 1. Use the search function: Utilize the search bar at the top of the app to quickly find specific items. 2. Browse categories: Navigate thr... ⇲
 
Compatibility issue

Lack of integration with delivery services

Fix: 1. Check for updates: Ensure you have the latest version of the app, as integration features may be added in future updates. 2. Use alterna... ⇲

Limited functionality on iPad version

Fix: 1. Check for updates: Ensure you have the latest version of the app installed on your iPad, as updates may improve functionality. 2. Use th... ⇲
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 what users are saying
Good experience
95.4%

Neutral
2.6%

Bad experience
2.0%

~ from our NLP analysis of 89,123 combined software ratings.

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 Private Data Smith's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness