fix problems on MyMoMo (New) [iphone]

—— Run into issues on MyMoMo (New)? Get help pending when official support gets back to you!

MyMoMo (New)

Info:

company: MTN FINTECH(PTY) LTD

: https://momo.mtn.com/personal/

: momo.mtn.com

Chat with our AI-based MyMoMo (New) Support

🛠️ Common MyMoMo (New) Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyMoMo (New) is very slow

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find MyMoMo in the list and tap on it. If there's an option... ⇲

MyMoMo (New) crashes frequently

Fix: 1. Update the app: Go to the App Store, tap on your profile icon at the top right, and scroll down to see if MyMoMo has an update available.... ⇲

Downloads issue

new app requires separate download

Fix: 1. Check for updates: Ensure you have the latest version of the app by visiting the App Store and checking for updates. This may resolve iss... ⇲

UI issue

approval menu does not show airtime approvals

Fix: 1. Refresh the app: Close the app completely and reopen it. This can sometimes refresh the data and show the latest approvals. OR 2. Chec... ⇲

floating buttons are too big

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it affects the butt... ⇲

MyMoMo (New) is clumsy

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better, which may help impr... ⇲

Compatibility issue

cannot manage merchant app and My MoMo app on the same phone

Fix: 1. Use different devices: If possible, use a separate device for the merchant app to avoid conflicts and manage both apps effectively. OR... ⇲

multiple apps required for different features

Fix: 1. Organize apps: Create folders on your iPhone to keep related apps together for easier access. OR 2. Use shortcuts: If you frequently s... ⇲

YelloSave not integrated

Fix: 1. Check for updates: Ensure that both MyMoMo and Yello Save are updated to the latest versions to enable integration features. OR 2. Use... ⇲

Registration issue

verification link leads to App Store

Fix: 1. Ensure the app is installed: If the verification link leads to the App Store, it may indicate that the app is not installed. Download and... ⇲

timeout when logging in

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. Switch between Wi-Fi and mobile data to see if i... ⇲

Messages issue

OTP messages not received

Fix: 1. Check your phone settings: Ensure that your phone is set to receive SMS messages and that there are no blocks on the number sending the O... ⇲

Bugs issue

favorite list is empty

Fix: 1. Re-add favorites: If your favorite list is empty, try re-adding items to your favorites and ensure you save them properly. OR 2. Check... ⇲

developers need to improve functionalities

Fix: 1. Use the app as intended: While waiting for improvements, continue using the app for its current functionalities and explore any available... ⇲

Updates issue

cannot access Yello Save after update

Fix: 1. Restart the app: Close and reopen the app to see if the Yello Save feature becomes accessible again. OR 2. Check for updates: Ensure t... ⇲

Search issue

contacts do not populate in search

Fix: 1. Check app permissions: Go to Settings > Privacy > Contacts and ensure that MyMoMo has permission to access your contacts. OR 2. Restar... ⇲

Account issue

incorrect phone number error

Fix: 1. Double-check the number: Ensure that the phone number you are entering is correct and formatted properly, including the country code if n... ⇲

cannot verify MoMo wallet

Fix: 1. Ensure correct information: Double-check that you are entering the correct information required for wallet verification. OR 2. Restart... ⇲

Payments issue

unable to finalize transactions

Fix: 1. Check your internet connection: Ensure you have a stable internet connection before attempting to finalize transactions. OR 2. Restart... ⇲

Network issue

service not available errors

Fix: 1. Check for outages: Visit the service provider's website or social media pages to see if there are any known outages or maintenance activi... ⇲