fix problems on DuTrac CU [iphone]

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—— Run into issues on DuTrac CU? Get help pending when official support gets back to you!

DuTrac CU
Info:
company: Du Trac Credit Union
: https://www.dutrac.org/contact-us
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Login issue

Login hides input characters

Fix: 1. This is a common security feature. If you want to see what you are typing, you can temporarily disable this feature by tapping the eye ic... ⇲

Frequent logouts

Fix: 1. Check your app settings for any timeout settings that may be causing frequent logouts. 2. Ensure that your device's software is up to da... ⇲

Cannot transfer money without logging out

Fix: 1. Check if there are any settings in the app that allow you to stay logged in during transactions. 2. Ensure that your app is updated, as... ⇲
 
Account issue

No access to rewards online

Fix: 1. Check if you are logged into the correct account that has rewards. 2. Ensure that the app is updated to the latest version, as rewards f... ⇲

Inability to view credit card account history

Fix: 1. Navigate to the account section of the app and look for 'Credit Card' or 'Accounts'. 2. If the history is not visible, ensure that you h... ⇲
 
Glitches issue

Persistent glitches

Fix: 1. Restart the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. 2... ⇲
 
Security issue

Issues with thumb ID

Fix: 1. Ensure that your thumb ID is set up correctly in your iPhone settings. Go to Settings > Touch ID & Passcode and make sure your fingerprin... ⇲
 
Downloads issue

Requires download of MFNapp

Fix: 1. Similar to MFM, go to the App Store, search for 'MFNapp', and download it. 2. Follow the setup instructions after installation to link i... ⇲
 
Loading issue

DuTrac CU fails to load

Fix: 1. Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. 2. Restart your iPhone to clear any t... ⇲
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 what users are saying
Bad experience
45.8%

Good experience
41.7%

Neutral
12.5%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data DuTrac CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Usage Data
    • Diagnostics