fix problems on Consumers Energy [iphone]

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—— Run into issues on Consumers Energy? Get help pending when official support gets back to you!

Consumers Energy
Info:
company: Consumers Energy
: http://www.consumersenergy.com
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Payments issue

Payment amount does not match selection

Fix: Double-check the payment amount before confirming the transaction to ensure it matches your selection. OR Clear the app cache by going to... ⇲

No option to set payment arrangements in-app

Fix: Check if the app has a 'Help' or 'FAQ' section that might provide alternative methods for setting payment arrangements. OR Use the websit... ⇲

Charges for payment processing

Fix: Review the payment options available in the app; consider using methods that do not incur processing fees, such as direct bank transfers.... ⇲

Limited payment options available

Fix: Explore the app for any alternative payment methods that may not be immediately visible, such as bank transfers or mobile payments. OR Us... ⇲

Charges additional fees for payments

Fix: Review the payment options available in the app. Some payment methods may incur fees, so consider using a different payment method that does... ⇲

Payment process fails frequently

Fix: Check your internet connection to ensure it is stable. Switch to Wi-Fi if you are using mobile data, or vice versa. OR Try using a differ... ⇲
 
UI issue

Cannot view daily energy usage

Fix: Look for a 'Usage' or 'Energy Reports' section in the app; if unavailable, check the website for detailed energy usage reports. OR Consid... ⇲

Inability to track energy usage in-app

Fix: Look for any updates in the app that may add this feature, or check the website for tracking options. OR Use third-party energy tracking... ⇲

Consumers Energy redirects to website for certain features

Fix: Bookmark the website on your device for easier access to features not available in the app. OR Check if the app has a feedback option to... ⇲
 
Login issue

Login issues with Face ID

Fix: Try logging in with your username and password instead of Face ID, then re-enable Face ID in the app settings after logging in successfully.... ⇲
 
Compatibility issue

Consumers Energy locks up on updated devices

Fix: Restart your iPhone to clear any temporary issues that may be causing the app to lock up. OR Uninstall and reinstall the app to ensure yo... ⇲
 
Notifications issue

No email billing notifications

Fix: Check your account settings in the app to ensure that email notifications are enabled for billing. OR Log into the Consumers Energy websi... ⇲
 
Slow issue

Consumers Energy is slow and laggy

Fix: Clear the app's cache by offloading it in Settings > General > iPhone Storage > Consumers Energy, then reinstall it. OR Ensure your devic... ⇲
 
Network issue

Frequent unexpected power outages

Fix: Check the app for any outage maps or notifications that may explain the outages in your area. OR Consider reporting the outages through t... ⇲

Inconvenient temporary electric shutoffs

Fix: Check the app for scheduled maintenance notifications that may inform you of upcoming shutoffs. OR Plan ahead by keeping a backup power s... ⇲

Electricity shutoffs without clear communication

Fix: Check the app for any alerts or notifications regarding your account status. Ensure that your contact information is up to date to receive n... ⇲
 
Registration issue

Difficulties with registration and login

Fix: Ensure you are using the correct email and password; if forgotten, use the 'Forgot Password' feature to reset it. OR Clear the app's data... ⇲

Error messages during registration

Fix: Ensure that all required fields are filled out correctly and that your password meets the app's security requirements (e.g., length, special... ⇲
 
Crashes issue

Consumers Energy crashes on updated devices

Fix: Ensure that your iPhone is running the latest iOS version. Go to Settings > General > Software Update to check for updates. OR If the app... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
4.2%

Neutral
2.4%

~ from our NLP analysis of 11,478 combined software ratings.

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 Private Data Consumers Energy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics