Fix Consumers Energy errors on iphone

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21 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
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Payments
No option to set payment arrangements in-app

🛠️ Check if the app has a 'Help' or 'FAQ' section that might provide alternative methods for setting pa... show fix »
Charges for payment processing

🛠️ Review the payment options available in the app; consider using methods that do not incur processing... show fix »
Limited payment options available

🛠️ Explore the app for any alternative payment methods that may not be immediately visible, such as ban... show fix »
Charges additional fees for payments

🛠️ Review the payment options available in the app. Some payment methods may incur fees, so consider us... show fix »
Payment process fails frequently

🛠️ Check your internet connection to ensure it is stable. Switch to Wi-Fi if you are using mobile data,... show fix »
Payment amount does not match selection

🛠️ Double-check the payment amount before confirming the transaction. Ensure that you have selected the... show fix »
No option to set payment arrangements in-app

🛠️ Check the app's FAQ or help section for any information on payment arrangements. Sometimes, these op... show fix »
 
UI
Cannot view daily energy usage

🛠️ Look for a 'Usage' or 'Energy Reports' section in the app; if unavailable, check the website for det... show fix »
Inability to track energy usage in-app

🛠️ Look for any updates in the app that may add this feature, or check the website for tracking options... show fix »
App redirects to website for certain features

🛠️ Bookmark the website on your device for easier access to features not available in the app. OR Ch... show fix »
Cannot view daily energy usage

🛠️ Navigate to the 'Usage' or 'Energy' section of the app. If this feature is not available, check if t... show fix »
Inability to track energy usage in-app

🛠️ Look for a 'Usage' or 'Energy Tracking' feature in the app. If it’s not available, check if there ar... show fix »
 
Login
Login issues with Face ID

🛠️ Try logging in with your username and password instead of Face ID, then re-enable Face ID in the app... show fix »
Login issues with Face ID

🛠️ Try logging in with your username and password instead of Face ID. If successful, go to Settings in... show fix »
 
Compatibility
App locks up on updated devices

🛠️ Restart your iPhone to clear any temporary issues that may be causing the app to lock up. OR Unin... show fix »
 
Notifications
No email billing notifications

🛠️ Check your account settings in the app to ensure that email notifications are enabled for billing.... show fix »
No email notifications for bills

🛠️ Check your notification settings in the app. Go to Settings within the app and ensure that email not... show fix »
 
Slow
App is slow and laggy

🛠️ Clear the app's cache by offloading it in Settings > General > iPhone Storage > Consumers Energy, th... show fix »
App is slow and laggy

🛠️ Close other apps running in the background to free up memory. Swipe up from the bottom of the screen... show fix »
 
Network
Frequent unexpected power outages

🛠️ Check the app for any outage maps or notifications that may explain the outages in your area. OR... show fix »
Inconvenient temporary electric shutoffs

🛠️ Check the app for scheduled maintenance notifications that may inform you of upcoming shutoffs. OR... show fix »
Electricity shutoffs without clear communication

🛠️ Check the app for any alerts or notifications regarding your account status. Ensure that your contac... show fix »
 
Registration
Difficulties with registration and login

🛠️ Ensure you are using the correct email and password; if forgotten, use the 'Forgot Password' feature... show fix »
Error messages during registration

🛠️ Ensure that all required fields are filled out correctly and that your password meets the app's secu... show fix »
 
Crashes
App crashes on updated devices

🛠️ Ensure that your iPhone is running the latest iOS version. Go to Settings > General > Software Updat... show fix »
 
Freezing
App freezes during use

🛠️ Close the app completely and restart it. On iPhone, swipe up from the bottom of the screen (or doubl... show fix »
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 Contact Support
Developer:
Consumers Energy
Email:
  http://www.consumersenergy.com
Terms/Privacy:
⚔️ https://www.consumersenergy.com/privacy
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 Private Data Consumers Energy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
93.4%

Negative experience
4.2%

Neutral
2.4%

~ from our NLP analysis of 11,478 combined software ratings.