fix problems on Watch TBS [iphone]

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—— Run into issues on Watch TBS? Get help pending when official support gets back to you!

Watch TBS
Info:
company: Turner Broadcasting System, Inc.
: https://www.tbs.com/help
: www.tbs.com
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UI issue

Navigation is difficult

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Use the 'Help' or 'Tutorial' section if available. 2. If the naviga... ⇲

Poor caption quality

Fix: 1. Check the app settings to see if there are options to adjust caption settings, such as font size or style. 2. If captions are still poor,... ⇲

Inability to exit app without losing progress

Fix: 1. Use the app's built-in 'Save' or 'Bookmark' feature if available to save your progress before exiting. 2. If the app does not have this f... ⇲

No Picture in Picture mode

Fix: 1. Check if your iPhone's operating system is updated to the latest version, as Picture in Picture mode may require a newer version. 2. Look... ⇲
 
Search issue

No keyboard pops up for search on phone remote

Fix: 1. Ensure that your iPhone is not in 'Do Not Disturb' mode, as this can sometimes affect app functionality. 2. Try tapping the search bar mu... ⇲
 
Playback issue

Resuming movies does not work

Fix: 1. Make sure you are logged into the same account each time you use the app, as switching accounts can cause issues with resuming content. 2... ⇲

Scrubbing is ineffective

Fix: 1. Try using the app on a different device to see if the scrubbing feature works there. If it does, the issue may be specific to your iPhone... ⇲

Inconsistent playback

Fix: 1. Ensure your internet connection is stable and fast enough for streaming. Use a speed test app to check your speed. 2. Restart the app and... ⇲

No pause or rewind options during live events

Fix: 1. Check the app settings to see if there is an option to enable pause or rewind for live events. 2. If no options are available, consider u... ⇲
 
Ads issue

Ads play before live TV despite cable login

Fix: 1. Log out of your cable provider account in the app and log back in to refresh your session. 2. Clear the app's cache by uninstalling and r... ⇲

Commercial countdown increases instead of decreases

Fix: 1. Restart the app to see if this resolves the countdown issue. 2. Clear the app's cache by uninstalling and reinstalling it to reset any co... ⇲
 
Network issue

Feed fails every 20 minutes

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart yo... ⇲

Watch TBS fails to handle high traffic during live events

Fix: 1. Try using the app during off-peak hours when fewer users may be streaming. 2. If possible, switch to a wired internet connection for more... ⇲
 
Video issue

Streaming quality is low

Fix: 1. Check your internet speed using a speed test app. If your speed is below the recommended level for streaming, consider upgrading your int... ⇲
 
Crashes issue

Commercials crash the app

Fix: 1. If commercials are causing crashes, try to note the specific ads that trigger the issue and avoid them if possible. 2. Clear the app's ca... ⇲
 
Login issue

Randomly signs out of TV provider

Fix: 1. Ensure that your app is updated to the latest version, as updates may fix sign-in issues. 2. Check your internet connection to ensure it... ⇲

Requires frequent logins

Fix: 1. Ensure that you are selecting the 'Remember Me' or 'Stay Logged In' option when logging in. 2. Check your iPhone's settings to see if any... ⇲
 
Loading issue

Watch TBS hangs on splash screen

Fix: 1. Force close the app by swiping it away in the app switcher and then reopen it. 2. Restart your iPhone to clear any temporary glitches tha... ⇲

Watch TBS reloads when minimized

Fix: 1. Ensure that your iPhone has enough available memory by closing unnecessary background apps. 2. Restart your iPhone to clear any temporary... ⇲
 
Updates issue

No option to update cable provider

Fix: 1. Check the app settings for any options related to account management or cable provider settings. 2. If no option is available, try loggin... ⇲
 
Content issue

Limited number of episodes available

Fix: 1. Check if there are any filters applied in the app that limit the number of episodes displayed. Clear any filters to see all available con... ⇲
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 what users are saying
Good experience
58.7%

Bad experience
36.1%

Neutral
5.2%

~ from our NLP analysis of 11,344 combined software ratings.

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 Private Data Watch TBS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics