fix problems on Nordstrom [iphone]

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—— Run into issues on Nordstrom? Get help pending when official support gets back to you!

Nordstrom
Info:
company: Nordstrom, Inc.
: https://www.nordstrom.com/browse/customer-service
: nordstrom.com
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Bugs issue

Issues with order cancellations

Fix: 1. Open the Nordstrom app and go to your account. 2. Tap on 'Orders' and find the order you wish to cancel. 3. If the option to cancel is av... ⇲

Poor inventory management

Fix: 1. Check the app for any updates that may improve inventory management. 2. If you notice an item is out of stock, consider setting up a noti... ⇲

Limited plus size options

Fix: 1. Use the filter options in the app to specifically search for plus size items. 2. If the selection is still limited, consider checking the... ⇲

Difficulties with address editing

Fix: 1. Go to your account settings in the app. 2. Select 'Addresses' and tap on the address you want to edit. 3. Make your changes and save them... ⇲

Nordstrom does not make good recommendations

Fix: 1. Ensure you are logged into your account and have provided preferences in your profile. 2. Browse and interact with items to help the app... ⇲

Background resuming issues

Fix: 1. Ensure that the app has permission to run in the background. Go to Settings > Nordstrom and check if Background App Refresh is enabled. 2... ⇲

Delivery issues with Lasership

Fix: 1. Track your order through the app to get real-time updates on delivery status. 2. If there are delays, check if you can change the deliver... ⇲

Lack of reserved items during shopping

Fix: 1. Check if the app has a 'Reserve' feature for items you want to hold. If not, consider adding items to your cart and checking out quickly.... ⇲

Limited FedEx drop-off locations

Fix: 1. Use the FedEx website to find the nearest drop-off locations. 2. Consider using alternative shipping methods if FedEx is not convenient.... ⇲

Inability to edit addresses easily

Fix: 1. Go to your account settings and select 'Addresses'. Tap on the address you want to edit and make the necessary changes. 2. If you encount... ⇲

Missing items in returns

Fix: 1. Keep a record of all items you return, including receipts and tracking numbers. 2. If an item is missing, contact customer service throug... ⇲

Nordstrom does not track rewards accurately

Fix: 1. Ensure you are logged into your Nordstrom account to track your rewards. 2. Check the rewards section in your account settings for update... ⇲
 
Payments issue

Problems with payment breakdown visibility

Fix: 1. When checking out, ensure you are viewing the full payment summary. If it’s not visible, try scrolling down or expanding the payment sect... ⇲
 
Support issue

Inconsistent customer service experiences

Fix: 1. Use the in-app chat feature for immediate assistance, as it may provide quicker responses. 2. Document your issues and responses for futu... ⇲
 
UI issue

Frustrating user interface

Fix: 1. Familiarize yourself with the app layout by exploring different sections. 2. Use the search function to quickly find items instead of nav... ⇲
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 what users are saying
Good experience
98.7%

Neutral
0.8%

Bad experience
0.5%

~ from our NLP analysis of 1,179,421 combined software ratings.

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 Private Data Nordstrom collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data