fix problems on Charge Smart MA [iphone]

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—— Run into issues on Charge Smart MA? Get help pending when official support gets back to you!

Charge Smart MA
Info:
company: National Grid plc
: https://www.nationalgridus.com/Charge-Smart-MA
: www.nationalgridus.com
Chat with our AI-based Charge Smart MA Support
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UI issue

Poor wording around charge sessions

Fix: 1. Take note of the specific wording that is unclear and write it down. 2. Use the app's feedback feature to suggest clearer language. 3. In... ⇲
 
Network issue

Fails to wake Tesla from sleep

Fix: 1. Ensure that your Tesla is set to allow remote access. Go to your Tesla app settings and check the 'Allow Mobile Access' option. 2. Make s... ⇲

Connectivity issues with multiple cars

Fix: 1. Ensure that each car is properly registered in the app. Go to the app settings and check the list of connected vehicles. 2. Restart the a... ⇲
 
Bugs issue

Underreports kWh from supercharger

Fix: 1. Cross-check the kWh reported in the Charge Smart MA app with the Tesla app or the car's display after charging. 2. If discrepancies exist... ⇲

Misses charge sessions

Fix: 1. Ensure that the app is running in the background while charging. Go to Settings > General > Background App Refresh and enable it for Char... ⇲
 
Freezing issue

Charge Smart MA freezes on rebates screen

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the Charge Smart MA app off the screen. Then reopen the app.... ⇲
 
Compatibility issue

Inability to connect with certain car models

Fix: 1. Check the app's compatibility list to ensure your car model is supported. 2. Ensure that your car's software is up to date, as outdated s... ⇲
 
Support issue

Slow customer service responsiveness

Fix: 1. Check the app for any FAQs or help sections that may address your issue without needing to contact support. 2. Use social media platforms... ⇲

Charge Smart MA creates email to 'undefined' for support

Fix: 1. Check the app settings for any configuration options related to support email addresses. 2. Manually compose an email to the support team... ⇲
 
Updates issue

Recent update changed stats categories

Fix: 1. Familiarize yourself with the new stats categories by exploring the app's updated interface. 2. Check the app's update notes or help sect... ⇲
 
Security issue

ReCAPTCHA not working for password reset

Fix: 1. Ensure that your internet connection is stable. A weak connection can cause ReCAPTCHA to fail. 2. Try using a different browser or device... ⇲
 
Privacy issue

Privacy concerns with data access

Fix: 1. Review the app's privacy policy to understand what data is collected and how it is used. 2. Adjust your privacy settings within the app t... ⇲
 
Loading issue

Unusable white screen with spinning circle

Fix: 1. Force close the app and reopen it. 2. Restart your iPhone to clear any temporary glitches that may be causing the issue. OR 3. If the... ⇲
 
Permissions issue

Requires key access to car

Fix: 1. Ensure that you have the correct permissions set in the app for accessing your car. Check the app settings for any access options. 2. If... ⇲
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 what users are saying
Good experience
92.9%

Bad experience
6.2%

Neutral
1.0%

~ from our NLP analysis of 420 combined software ratings.

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 Private Data Charge Smart MA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Other Data