fix problems on Brilliance Smart [iphone]

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—— Run into issues on Brilliance Smart? Get help pending when official support gets back to you!

Brilliance Smart
Info:
company: Brilliance LED, LLC
: https://www.brillianceled.com/training/
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Network issue

Poor connection despite proximity to router

Fix: Check for any physical obstructions between the router and the device. Move the router or the device closer to eliminate interference. Also,... ⇲

Brilliance Smart requires constant Wi-Fi re-entry

Fix: Ensure that your device's Wi-Fi settings are set to remember the network. Go to your device's Wi-Fi settings, select the network, and ensure... ⇲

Requires multiple attempts to connect devices

Fix: Ensure that the devices are within range of the router and that there are no obstructions. Restart both the device and the router to refresh... ⇲
 
Account issue

Difficult to add guest users

Fix: Ensure that you are following the correct steps to add guest users. Go to the 'Users' section in the app, select 'Add User', and enter the g... ⇲
 
Customization issue

Cannot directly enter RGB values

Fix: Check if there is an option to enter RGB values in the color selection menu. If not, try using a color picker tool available in the app to s... ⇲

Inability to select specific days for programming

Fix: Check if there is a 'Schedule' or 'Days' option in the automation settings. If available, select the specific days you want the automation t... ⇲
 
Login issue

Login issues prevent access

Fix: Double-check your login credentials for any typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Bugs issue

Automations not saving

Fix: Ensure that you are following the correct steps to save automations. After setting up an automation, look for a 'Save' button and confirm th... ⇲

Inconsistent performance after initial setup

Fix: Perform a factory reset on the device and set it up again. This can help resolve any initial setup issues that may have caused inconsistent... ⇲
 
Updates issue

Recent updates removed automations

Fix: Check if there is an option to restore previous settings or automations in the app. Some apps have a backup feature that allows you to recov... ⇲
 
Crashes issue

Brilliance Smart freezes or crashes

Fix: Ensure that your device's operating system is up to date. Go to your device settings and check for any available updates. Also, check if the... ⇲
 
Compatibility issue

Limited compatibility with smart assistants

Fix: Check the app's settings to see if there is an option to link with smart assistants. Ensure that you have followed the correct linking proce... ⇲
 
Support issue

No help or instructions available

Fix: Explore the app's settings for any help or FAQ sections. Sometimes, apps include built-in help resources that can provide guidance. OR Lo... ⇲
 
Payments issue

Brilliance Smart does not recognize billing information

Fix: Double-check the billing information you entered for any typos or errors. Ensure that the payment method is valid and has sufficient funds.... ⇲
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 what users are saying
Good experience
95.0%

Neutral
2.8%

Bad experience
2.2%

~ from our NLP analysis of 3,183 combined software ratings.

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Brilliant Smart

 Private Data Brilliance Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics