fix problems on Backblaze [iphone]

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—— Run into issues on Backblaze? Get help pending when official support gets back to you!

Backblaze
Info:
company: Backblaze
: https://www.backblaze.com/help.html
: www.backblaze.com
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Downloads issue

Limited file size for downloads

Fix: 1. Split large files: If you need to download a file that exceeds the size limit, consider splitting it into smaller parts using a file comp... ⇲

Cannot pause or cancel downloads

Fix: 1. Close the app: If you cannot pause or cancel a download, try force closing the Backblaze app. This may stop the download process. 2. Rest... ⇲

Inability to download large files on mobile

Fix: 1. Use the desktop app: If you need to download large files, consider using the Backblaze desktop app, which may not have the same limitatio... ⇲
 
Slow issue

Slow performance

Fix: 1. Clear app cache: Go to your iPhone settings, find the Backblaze app, and look for an option to clear cache or data. This can help improve... ⇲
 
Uploads issue

Inconsistent upload progress updates

Fix: 1. Check your internet connection: Ensure you have a stable and strong internet connection, as fluctuations can affect upload progress updat... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online resources: Check the Backblaze support website for FAQs, guides, and troubleshooting tips that may address your issue with... ⇲

No telephone support

Fix: 1. Utilize online resources: Since telephone support is not available, rely on the Backblaze support website for troubleshooting guides and... ⇲
 
Crashes issue

Crashes when accessing certain features

Fix: 1. Update the app: Ensure that you have the latest version of the Backblaze app installed, as updates often fix bugs that cause crashes. 2.... ⇲
 
Search issue

Search function is not intuitive

Fix: 1. Use specific keywords: When searching for files, try using specific keywords or file types to narrow down results. 2. Familiarize yoursel... ⇲
 
UI issue

No thumbnails for files

Fix: 1. Use the desktop app: If you need to view thumbnails, consider using the Backblaze desktop app, which may support this feature. 2. Check f... ⇲
 
Compatibility issue

Limited functionality compared to desktop app

Fix: 1. Use the desktop app for advanced features: If you require more functionality, consider using the Backblaze desktop app, which offers a mo... ⇲

Issues with external drive recognition

Fix: 1. Check connections: Ensure that your external drive is properly connected to your iPhone. If using an adapter, make sure it is functioning... ⇲
 
Login issue

Auto-login feature not easily accessible

Fix: 1. Check app settings: Go to the settings within the Backblaze app and look for an option related to auto-login or saved credentials. Ensure... ⇲
 
Storage issue

Lack of detailed stats on storage usage

Fix: 1. Check app settings: Look for any options within the Backblaze app that may provide insights into storage usage. 2. Use the desktop app: I... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
45.0%

Neutral
5.0%

~ from our NLP analysis of 20 combined software ratings.

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 Private Data Backblaze collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data