fix problems on Metro Flex [iphone]

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Metro Flex
Info:
company: Via Transportation, Inc.
: https://kingcounty.gov/MetroFlex
: kingcounty.gov
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Bugs issue

Inaccurate driver arrival estimates

Fix: 1. Refresh the App: Pull down on the screen to refresh the driver status. This can sometimes provide more accurate estimates. 2. Check Traf... ⇲

Drivers often late or do not show

Fix: 1. Confirm Booking: After booking, ensure you receive a confirmation notification. If not, try rebooking. 2. Monitor Driver Status: Use the... ⇲

Metro Flex suggests taking the bus unnecessarily

Fix: 1. Check Settings: Go into the app settings and ensure that your preferences for ride types are set correctly. 2. Provide Feedback: Use the... ⇲

GPS issues for drivers

Fix: 1. Ensure Location Services are Enabled: Go to Settings > Privacy > Location Services and make sure they are enabled for Metro Flex. 2. Res... ⇲

Drivers on break when booked

Fix: 1. Book During Off-Peak Hours: Try to book rides during times when drivers are less likely to be on break. 2. Monitor Driver Availability:... ⇲

Drivers confused with app usage

Fix: 1. Provide Clear Instructions: If you are a driver, ensure you have read all the instructions provided in the app. 2. Use Help Section: Ref... ⇲

Random shuffling of drivers

Fix: 1. Monitor Driver Assignments: If you notice random shuffling, keep track of your rides and report any patterns to the app’s feedback featur... ⇲

Limited driver coverage

Fix: 1. Check Coverage Areas: Review the app’s coverage map to understand where services are available. 2. Book in Advance: If you know you’ll n... ⇲

Inconsistent service during busy hours

Fix: 1. Book Early: Try to book your rides well in advance during busy hours to secure a driver. 2. Monitor Demand: Use the app to check demand... ⇲
 
Customization issue

No option to schedule rides

Fix: 1. Use the App Regularly: Check for updates frequently, as scheduling features may be added in future updates. 2. Plan Rides in Advance: If... ⇲
 
Screen issue

Screen zooms in and blocks information

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and check if the text size or display settings are set to zoom. Adjust the... ⇲
 
Crashes issue

Metro Flex crashes often

Fix: 1. Update the App: Ensure you have the latest version of Metro Flex installed from the App Store. 2. Free Up Storage: Check your iPhone’s s... ⇲
 
Notifications issue

Unreliable notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Metro Flex and ensure notifications are enabled. 2. Update the App: Make s... ⇲
 
Slow issue

Wait times are excessively long

Fix: 1. Check Driver Availability: Before booking, check the app for the number of available drivers in your area. 2. Book During Off-Peak Hours... ⇲
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 what users are saying
Good experience
87.8%

Bad experience
9.7%

Neutral
2.5%

~ from our NLP analysis of 630 combined software ratings.

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 Private Data Metro Flex collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics