fix problems on Balance Pro [iphone]

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—— Run into issues on Balance Pro? Get help pending when official support gets back to you!

Balance Pro: Budget & Spending
Info:
company: Balanced Software LLC
: https://www.balancepro.money
: www.balancepro.money
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Syncing issue

Accounts not importing correctly

Fix: 1. Ensure that you are logged into the correct account from which you are trying to import data. 2. Check the import settings in the app to... ⇲
 
Bugs issue

Incorrect balance calculations

Fix: 1. Double-check all entries in your account to ensure there are no mistakes. 2. Clear the app's cache by going to Settings > General > iPhon... ⇲

Balance Pro does not keep carry forward balance

Fix: 1. Check the app settings to see if there is an option to enable carry forward balance. 2. Ensure that you are entering your balances correc... ⇲
 
Freezing issue

Balance Pro freezes on login page

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone to clear any t... ⇲
 
Account issue

Accounts missing after password creation

Fix: 1. Check if you are logged into the correct account. Sometimes, creating a new password can log you into a different account. 2. Look for an... ⇲
 
Updates issue

Last update caused account history loss

Fix: 1. Check if there is a new update available that might fix this issue. 2. Look for any backup options in the app settings that might allow y... ⇲

Pending charges not updating

Fix: 1. Refresh the app by pulling down on the screen to see if the pending charges update. 2. Check your internet connection to ensure it is sta... ⇲

Duplicating debts after update

Fix: 1. Check your entries for duplicates and manually delete any that are incorrect. 2. Ensure that you are using the latest version of the app,... ⇲
 
UI issue

No edit screen for bill dates

Fix: 1. Check the app settings to see if there is an option to enable editing of bill dates. 2. Try tapping on the bill entry multiple times to s... ⇲
 
Network issue

Requires network connection to access

Fix: 1. Ensure that your device is connected to a stable Wi-Fi or cellular network. 2. Check if other apps are working to rule out a network issu... ⇲
 
Payments issue

Refund requests denied

Fix: 1. Review the refund policy of the app to ensure your request meets the criteria. 2. Double-check the details you provided in your refund re... ⇲

Paid version requires additional payments for extra accounts

Fix: 1. Review the app's pricing structure to understand what is included in the paid version. 2. Consider whether the additional payments are ne... ⇲
 
Crashes issue

Balance Pro stops working intermittently

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that the app is updated to the latest version. OR 3. If the problem persi... ⇲
 
Support issue

Difficulties with user support contact

Fix: 1. Check the app's help section for FAQs that might address your issue. 2. Look for alternative contact methods such as social media or comm... ⇲
 
Customization issue

Account names not in alphabetical order

Fix: 1. Check the app settings to see if there is an option to sort accounts alphabetically. 2. Try manually renaming accounts to include a prefi... ⇲

No option to start transactions on a specific date

Fix: 1. Check the app settings to see if there is an option to enable transaction dating. 2. Try creating a transaction and see if there is an op... ⇲
 
Slow issue

Balance Pro runs extremely slow after update

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check if there are any background apps running that may be slowing down performance... ⇲
 
Registration issue

Email verification issues after update

Fix: 1. Check your spam or junk folder for the verification email. 2. Ensure that you are using the correct email address associated with your ac... ⇲
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 what users are saying
Good experience
79.4%

Bad experience
15.1%

Neutral
5.5%

~ from our NLP analysis of 218 combined software ratings.

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The Checkbook

 Private Data Balance Pro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Balance Pro Premium: $2.99 Monthly subscription to Balance Pro Premium.
  2. Balance Pro Premium: $29.99 Yearly subscription to Balance Pro Premium
  3. Ultra (Yearly): $99.99 A yearly subscription to the Ultra plan.
  4. Ultra (Monthly): $9.99 A monthly subscription to the Ultra plan.