fix problems on MyUH [iphone]

—— Run into issues on MyUH? Get help pending when official support gets back to you!

MyUH

Info:

company: University Hospitals Health System, Inc.

: https://softwaredevelopment.uhhospitals.org

: softwaredevelopment.uhhospitals.org

Chat with our AI-based MyUH Support

🛠️ Common MyUH Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyUH crashes on launch

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off your device, then p... ⇲

Returns to home screen

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find MyUH, and tap on it. If there's an option to 'Offload App', do that to c... ⇲

Loading issue

Only shows splash screen

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to view all open apps. Swipe up on MyUH to... ⇲

Spinning wheel of death

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. If the connection is weak, try moving closer to your... ⇲

Freezing issue

Unresponsive after installation

Fix: 1. Ensure sufficient storage: Go to Settings > General > iPhone Storage to check if you have enough space. If storage is low, delete unneces... ⇲

Installation issue

Uninstalling and reinstalling does not help

Fix: 1. Check for device compatibility: Ensure your iPhone is running a compatible version of iOS for MyUH. Go to Settings > General > About to c... ⇲

Customization issue

Not necessary for use

Fix: 1. Disable notifications: If the app is not essential, you can disable notifications to minimize distractions. Go to Settings > Notification... ⇲