fix problems on RunGo [iphone]

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—— Run into issues on RunGo? Get help pending when official support gets back to you!

RunGo - The Best Routes to Run
Info:
company: Leaping Coyote Interactive
: http://www.rungoapp.com/contact/
: www.rungoapp.com
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Notifications issue

Off route notifications inaccurate

Fix: Calibrate your GPS settings. Go to your iPhone settings, select Privacy, then Location Services, and ensure that RunGo has permission to use... ⇲
 
Glitches issue

GPS feedback glitches

Fix: Restart your iPhone to clear any temporary glitches that may be affecting GPS performance. Hold the power button and slide to power off, the... ⇲
 
Audio issue

Delayed mile announcements

Fix: Check the audio settings within the app. Go to the settings and ensure that audio cues are enabled and set to the correct volume level. OR... ⇲

Audio cues often inaccurate

Fix: Check the audio settings in the app to ensure that the correct audio cues are selected. Adjust the settings to see if it improves accuracy.... ⇲

Volume adjustment prompt appears every run

Fix: Check the app settings for an option to disable volume prompts. This may be found under audio or notification settings. OR Adjust the ove... ⇲

Mispronunciation of street names

Fix: Check if there are any settings in the app for adjusting the voice or language settings. Sometimes, changing the language can improve pronun... ⇲
 
Crashes issue

RunGo stops working when paused

Fix: Check for any pending updates for the app and your iPhone's operating system. Keeping both updated can resolve compatibility issues. OR T... ⇲
 
Navigation issue

Inability to view past current location

Fix: Use the 'History' feature in the app if available. This should allow you to view past routes and locations. OR If the app does not have t... ⇲

Route correction not functioning after going off course

Fix: Try manually recalibrating the route by selecting the 'Recalculate' option if available in the app after going off course. OR If recalcul... ⇲
 
UI issue

Difficulty dropping waypoints on existing routes

Fix: Ensure you are in 'Edit' mode when trying to drop waypoints. Look for an 'Edit' button or option in the route creation screen. OR Try zoo... ⇲

Route creation process can be frustrating

Fix: Familiarize yourself with the app's route creation tools by reviewing any tutorials or help sections available within the app. OR Conside... ⇲
 
Payments issue

Subscription model limits functionality

Fix: Review the features available in the free version and see if there are any settings that can be adjusted to enhance functionality without a... ⇲
 
Bugs issue

Auto pause feature malfunctions

Fix: Ensure that the auto-pause feature is enabled in the app settings. Sometimes, it may need to be toggled off and back on to reset. OR Chec... ⇲

RunGo loses run progress when switching tasks

Fix: Avoid switching tasks while using the app. If you need to switch, try to pause the run first to prevent losing progress. OR Check your iP... ⇲
 
Features issue

Limited routes available in the system

Fix: Explore user-generated routes within the app. Look for a community or shared routes section where other users may have uploaded their routes... ⇲

Lack of compass feature on map

Fix: Use a third-party compass app alongside RunGo. Many free compass apps are available that can provide the necessary directional assistance.... ⇲
 
Syncing issue

Inconsistent syncing with Apple Health and Strava

Fix: Check the app's permissions in your iPhone settings. Go to Settings > Privacy > Health and ensure that RunGo has permission to write data to... ⇲

Inability to save splits to Activity app

Fix: Check the app settings to ensure that the option to save splits is enabled. This may be found under activity or tracking settings. OR If... ⇲
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 what users are saying
Good experience
93.2%

Neutral
3.5%

Bad experience
3.2%

~ from our NLP analysis of 2,347 combined software ratings.

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 Private Data RunGo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $3.99 Monthly Access to premium routes and features
  2. Yearly Subscription: $29.99 Yearly Access to Premium routes and features