fix problems on Dex [iphone]

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—— Run into issues on Dex? Get help pending when official support gets back to you!

Dex - Rolodex and Personal CRM
Info:
company: Dana HQ, Inc.
: http://getdex.com
: getdex.com
Chat with our AI-based Dex Support
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Glitches issue

Glitches prevent proper usage

Fix: 1. Restart the app to see if the glitches resolve themselves. 2. Clear the app's cache if the option is available in the settings. 3. Chec... ⇲

Checkboxes for contact import are glitchy

Fix: 1. Restart the app to see if the checkboxes become responsive. 2. Ensure that you are using the latest version of the app by checking for u... ⇲
 
Syncing issue

Sync issues with LinkedIn

Fix: 1. Ensure that you are logged into your LinkedIn account within the Dex app. Go to settings and check your LinkedIn connection. 2. Disconne... ⇲

Import system is unreliable

Fix: 1. Ensure that you are using the latest version of the app by checking for updates in the App Store. 2. Try importing contacts in smaller b... ⇲

No two-way syncing

Fix: 1. Check the app settings to ensure that syncing options are enabled. 2. Disconnect and reconnect any linked accounts (like LinkedIn) to re... ⇲
 
Loading issue

Contacts fail to load

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and see if the contacts load after a fresh start. 3. Clear th... ⇲
 
Bugs issue

Contacts not saving

Fix: 1. Ensure that you have a stable internet connection when saving contacts. 2. Restart the app and try saving the contacts again. 3. Check... ⇲

Bugs in navigation

Fix: 1. Restart the app to see if navigation issues resolve themselves. 2. Check for updates in the App Store and install any available updates.... ⇲

Merging duplicates often fails

Fix: 1. Ensure that you are using the latest version of the app by checking for updates in the App Store. 2. Try merging duplicates one at a tim... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close any other apps running in the background to free up system resources. 2. Restart your iPhone to clear temporary files and refresh... ⇲

Cloud-based data causes slow response times

Fix: 1. Ensure that you have a stable and fast internet connection. 2. Restart the app to refresh the connection to the cloud. 3. Check for upd... ⇲
 
Support issue

Weak customer support

Fix: 1. Check the app's help section or FAQ for common issues and solutions. 2. Look for community forums or user groups where you can ask quest... ⇲
 
UI issue

Buttons unresponsive

Fix: 1. Restart the app to see if the buttons become responsive again. 2. Check for updates in the App Store and install any available updates.... ⇲
 
Payments issue

Requires credit card for free version

Fix: 1. Review the app's terms and conditions to understand the requirements for the free version. 2. If you are uncomfortable providing credit... ⇲
 
Compatibility issue

Mobile app requires desktop for full functionality

Fix: 1. Familiarize yourself with the features available on the mobile app and prioritize using those. 2. If possible, use the desktop version f... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
83.4%

Bad experience
14.6%

Neutral
1.9%

~ from our NLP analysis of 157 combined software ratings.

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 Private Data Dex collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly: $19.99 Unlimited usage of Dex on web and mobile.
  2. Annual: $144.99 Unlimited usage of Dex on web and mobile.