fix problems on HealthEquity [iphone]

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HealthEquity Mobile
Info:
company: HealthEquity
: http://www.healthequity.com
: www.healthequity.com
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UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand where key features are located. You can also ch... ⇲

Mandatory fields for providers without addresses

Fix: 1. Use a placeholder address: If the app requires an address, consider using a placeholder address (like your own) if the provider does not... ⇲

Confusing investment feature

Fix: 1. Review help resources: Check if the app has a help section or FAQ that explains the investment feature in detail. 2. Explore the feature:... ⇲

New UI harder to use

Fix: 1. Explore the new layout: Spend some time navigating the new UI to familiarize yourself with the changes and where features are now located... ⇲

Unclear expense documentation process

Fix: 1. Review documentation guidelines: Check if the app has a section that outlines how to document expenses clearly. 2. Keep a personal log: M... ⇲
 
Payments issue

Inconsistent transaction visibility

Fix: 1. Refresh the app: Pull down on the transaction list to refresh the data. This can help in displaying the most current transactions. 2. Che... ⇲

Pending transactions unclear

Fix: 1. Review transaction details: Tap on pending transactions to see if there are additional details or notes that clarify their status. 2. Che... ⇲
 
Uploads issue

Document upload errors

Fix: 1. Check file format and size: Ensure that the documents you are trying to upload are in the correct format (e.g., PDF, JPEG) and do not exc... ⇲
 
Syncing issue

Provider information not saved

Fix: 1. Ensure you are saving changes: After entering provider information, make sure to tap 'Save' or 'Submit' before exiting the screen. 2. Che... ⇲
 
Login issue

Biometric login issues

Fix: 1. Re-enable biometric login: Go to the app settings and disable then re-enable the biometric login feature. This can reset any issues with... ⇲
 
Updates issue

Requires frequent updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' under Automatic Downloads to ensure the app updates automat... ⇲
 
Freezing issue

Freezes during reimbursement requests

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection to ensure it is stable before submitting reimbursement... ⇲
 
Bugs issue

Incorrect balance display

Fix: 1. Refresh the balance: Pull down on the balance screen to refresh the data and see if the correct balance appears. 2. Log out and log back... ⇲

Lack of quality assurance

Fix: 1. Report issues: Keep a log of any bugs or issues you encounter and report them through the app if there is a feedback option available. 2.... ⇲
 
Camera issue

Receipt capture cropping issues

Fix: 1. Use proper lighting: Ensure that the receipts are well-lit and flat when capturing images to avoid cropping issues. 2. Adjust the camera... ⇲
 
Support issue

Inadequate customer support

Fix: 1. Utilize in-app resources: Check if the app has a help or FAQ section that can provide answers to common questions. 2. Search online: Look... ⇲
 
Messages issue

Error messages during claims submission

Fix: 1. Double-check information: Review all entered information for accuracy before submitting claims to avoid errors. 2. Restart the app: Close... ⇲
 
Compatibility issue

Inconsistent functionality across devices

Fix: 1. Ensure all devices are updated: Make sure that the app is updated to the latest version on all devices to ensure consistent functionality... ⇲
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 what users are saying
Good experience
86.2%

Bad experience
12.5%

Neutral
1.3%

~ from our NLP analysis of 9,083 combined software ratings.

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 Private Data HealthEquity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics