fix problems on Claro Video [iphone]

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—— Run into issues on Claro Video? Get help pending when official support gets back to you!

Claro video
Info:
company: Claro video
: https://www.clarovideo.com/faqs
: www.clarovideo.com
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Freezing issue

Screen freezes when scrolling

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and scroll down to see if Claro Video has an available update. If so, upda... ⇲
 
Payments issue

Lost purchases

Fix: 1. Restore purchases: Open Claro Video, go to your account settings, and look for an option to 'Restore Purchases'. This should recover any... ⇲

In-app purchases not visible in iTunes

Fix: 1. Check your Apple ID: Make sure you are logged into the correct Apple ID that made the purchases. Go to Settings > [your name] to verify.... ⇲
 
Bugs issue

Claro video shows 'wrong structure' error

Fix: 1. Reinstall the app: Delete Claro Video from your device and reinstall it from the App Store. This can fix structural issues within the app... ⇲

Error parameter region message

Fix: 1. Check your region settings: Go to Settings > General > Language & Region and ensure your region is set correctly. This can affect content... ⇲
 
Crashes issue

Claro video crashes on startup

Fix: 1. Force restart your iPhone: Depending on your model, press and hold the power and volume buttons until you see the Apple logo. This can re... ⇲

Claro video crashes when selecting profile

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage, find Claro Video, and delete it. Reinstall the app to clear any corrupted data... ⇲

Claro video crashes frequently

Fix: 1. Update the app: Go to the App Store and check for updates for Claro Video. Keeping the app updated can fix bugs that cause crashes. OR... ⇲
 
Audio issue

AirPlay functionality broken

Fix: 1. Ensure both devices are on the same Wi-Fi network: Check that your iPhone and the AirPlay device are connected to the same network. OR... ⇲
 
Compatibility issue

Claro video not working on iPad

Fix: 1. Check compatibility: Ensure that your iPad is running a compatible version of iOS for Claro Video. Update if necessary via Settings > Gen... ⇲

Claro video doesn't open in the US

Fix: 1. Check your account settings: Ensure your account is set to the correct region. If you are traveling, you may need to adjust your settings... ⇲

No Chromecast support

Fix: 1. Use an alternative casting method: If Chromecast is not supported, consider using an HDMI adapter to connect your iPhone directly to your... ⇲
 
Loading issue

Claro video doesn't load

Fix: 1. Check for server issues: Sometimes the app may not load due to server maintenance. Check Claro Video's social media or website for update... ⇲
 
Video issue

Error messages when trying to watch content

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching from Wi-Fi to mobile data or vice versa. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
77.6%

Good experience
20.5%

Neutral
1.9%

~ from our NLP analysis of 259 combined software ratings.

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 Private Data Claro video collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Suscripción Claro Video: $4.99 Suscripción Claro Video
  2. HBO: $7.99 Suscripción a HBO
  3. Suscripcion HBO: $8.49 Suscripcion HBO
  4. Renta Catálogo: $1.99 Renta Catálogo 24 y 48 hrs
  5. FOX Sports: $7.49 Suscripción a FOX Sports
  6. Renta Estreno: $2.99 Rentar estrenos del catálogo de Claro Video
  7. FOX Sports: $6.99 Suscripción FOX Sports
  8. Picardía Nacional: $1.99 Contenidos del cine Mexicano
  9. Suscripción a Claro video: $3.99 Es un servicio de suscripción en línea que te ofrece acceso a películas, series, conciertos, caricaturas y documentales. Ve donde quieras, lo que quieras, cuantas veces quieras.
  10. ATRESplayer: $2.49 Suscripcion ATRESplayer