fix problems on SC [iphone]

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—— Run into issues on SC ? Get help pending when official support gets back to you!

SC Mobile Ghana
Info:
company: Standard Chartered Bank
: https://www.sc.com/gh/ways-to-bank/mobile-banking.html
Chat with our AI-based SC Support
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UI issue

Menu button difficult to access on iPhone

Fix: Try adjusting the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and adjust the text size or display settings to... ⇲

Back button too small

Fix: Try using the swipe gesture to go back instead of the back button. Swipe from the left edge of the screen to navigate back. OR If the bac... ⇲

Poor app interface

Fix: Explore the app's features thoroughly to become more familiar with its layout. Sometimes, understanding the app's design can improve user ex... ⇲
 
Account issue

Account design not user-friendly

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to improve your navigation... ⇲
 
Crashes issue

SC crashes unexpectedly

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for SC Mobile Ghana, and check for updates. If an update... ⇲
 
Support issue

Delayed card delivery

Fix: Check the delivery status through your bank's online portal or app. They may provide tracking information for your card delivery. OR If y... ⇲
 
Updates issue

SC not functioning after update

Fix: Restart your iPhone after the update. This can help clear any temporary glitches that may have occurred during the update process. OR If... ⇲
 
Payments issue

Challenges with mobile money transfers

Fix: Double-check the recipient's details before initiating a transfer. Ensure that the phone number or account number is correct to avoid failed... ⇲

Unable to buy airtime

Fix: Ensure that you have sufficient balance in your account to purchase airtime. Check your account balance in the app before attempting the pur... ⇲
 
Login issue

Face ID login not working

Fix: Ensure that Face ID is enabled for the SC Mobile app. Go to 'Settings' > 'Face ID & Passcode' and check if the app is listed under 'Use Face... ⇲
 
Compatibility issue

SC does not work on iPhone 14 Pro Max

Fix: Check for any available updates for the app in the App Store, as developers may release updates to ensure compatibility with new devices.... ⇲
 
Security issue

Difficulty receiving OTP for transactions

Fix: Ensure that your phone number is correctly registered with the bank. Check your profile settings in the app to confirm your contact details.... ⇲
 
Settings issue

Timezone issues affecting statement access

Fix: Check your iPhone's timezone settings. Go to 'Settings' > 'General' > 'Date & Time' and ensure 'Set Automatically' is enabled. OR If the... ⇲
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 what users are saying
Good experience
69.2%

Bad experience
20.8%

Neutral
10.0%

~ from our NLP analysis of 130 combined software ratings.

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 Private Data SC collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics