fix problems on Carro Home [iphone]

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—— Run into issues on Carro Home? Get help pending when official support gets back to you!

Carro Home
Info:
company: Foshan Carro Electrical Co., Ltd.
: https://smafan.com/pages/contact-us
: smafan.com
Chat with our AI-based Carro Home Support
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Privacy issue

Carro Home privacy policy is invasive

Fix: 1. Review the privacy settings within the app. Go to Settings in the Carro Home app and look for privacy options to limit data sharing. 2. C... ⇲
 
Account issue

Only one user can control the fan at a time

Fix: 1. Check if the app has a multi-user feature in the settings. If available, enable it and invite other users to join. 2. If multi-user contr... ⇲
 
Compatibility issue

Difficult to set up with iPhone

Fix: 1. Follow the setup instructions carefully, ensuring that you are connected to the correct Wi-Fi network. 2. Restart your iPhone and the fan... ⇲

Apple Watch app does not recognize fan

Fix: 1. Ensure that the Carro Home app is installed and updated on both your iPhone and Apple Watch. 2. Restart both your iPhone and Apple Watch... ⇲

No integration with Apple HomeKit

Fix: 1. Check if there are any updates available for the Carro Home app that may include HomeKit integration. 2. Look for third-party apps that c... ⇲

Carro Home lacks HomeKit support

Fix: 1. Check for any updates to the Carro Home app that may include HomeKit support in the future. 2. Look for third-party apps that can provide... ⇲
 
Support issue

Horrible documentation

Fix: 1. Search for user forums or community support groups online where other users may share tips and solutions. 2. Check the app's official web... ⇲
 
Bugs issue

Random light activation

Fix: 1. Check the app settings to see if there are any scheduled routines that may be causing the lights to activate. 2. Ensure that the fan is n... ⇲
 
Network issue

Fan disconnects from Wi-Fi

Fix: 1. Ensure that your Wi-Fi network is stable and that the fan is within range of the router. 2. Restart your router and the fan to refresh th... ⇲

Carro Home says offline after a week

Fix: 1. Restart your iPhone and the fan to refresh their connections. 2. Check your Wi-Fi settings to ensure that the fan is still connected to t... ⇲
 
Installation issue

Complicated process to add new devices

Fix: 1. Follow the step-by-step instructions in the app carefully. Make sure you are in the correct mode for adding devices. 2. Restart the app a... ⇲
 
Registration issue

Requires user sign-up for app functionality

Fix: 1. If you are uncomfortable with signing up, check if there are any guest modes or limited functionality options available in the app. 2. Us... ⇲
 
Syncing issue

Workflow to connect to Google Assistant or Alexa is broken

Fix: 1. Ensure that you have the latest version of the Carro Home app installed. 2. Check your Google Assistant or Alexa settings to ensure that... ⇲
 
UI issue

Typos in the app interface

Fix: 1. Take note of the typos and report them through the app's feedback feature if available. 2. If the typos are causing confusion, refer to o... ⇲
 
Customization issue

Extra steps required to use the app

Fix: 1. Familiarize yourself with the app's interface and settings to streamline your usage. 2. Create a checklist of steps to follow each time y... ⇲
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 what users are saying
Good experience
86.7%

Bad experience
8.5%

Neutral
4.8%

~ from our NLP analysis of 588 combined software ratings.

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 Private Data Carro Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics