fix problems on Autel Explorer [iphone]

—— Run into issues on Autel Explorer? Get help pending when official support gets back to you!

Autel Explorer

Info:

company: Autel Robotics Co., Ltd.

: http://www.auteldrones.com

: www.auteldrones.com

Chat with our AI-based Autel Explorer Support

🛠️ Common Autel Explorer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Autel Explorer freezes when switching between video and photo modes

Fix: 1. Close the Autel Explorer app completely by double-tapping the home button and swiping up on the app. 2. Restart your iPhone to clear any... ⇲

Bugs causing recording issues

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Check for updates for the A... ⇲

Bugs issue

Inaccurate recording status

Fix: 1. Check if the app has permission to access your camera and microphone by going to Settings > Privacy > Camera/Microphone and ensuring Aute... ⇲

Waypoint mission only works at takeoff

Fix: 1. Ensure that you are following the correct procedure for setting up waypoint missions as per the app's guidelines. 2. Restart the app and... ⇲

Viewpoint intelligent mode not functioning

Fix: 1. Ensure that you are in the correct mode that allows the viewpoint intelligent feature to function. 2. Restart the app and try accessing t... ⇲

Digital zoom bug in RAW mode

Fix: 1. Check if there are any updates available for the app in the App Store and install them, as this may fix the bug. 2. Try switching to a di... ⇲

Network issue

Controller connection issues

Fix: 1. Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. 2. Restart both the controller and your iPhone to refre... ⇲

Camera issue

Camera not functioning

Fix: 1. Check if the camera is blocked or dirty; clean the lens gently with a microfiber cloth. 2. Restart the Autel Explorer app and check if th... ⇲

Live camera feed cropping

Fix: 1. Check the aspect ratio settings within the app and adjust them to match your device's screen. 2. Restart the app to see if the live feed... ⇲

Storage issue

SD card not recognized

Fix: 1. Ensure the SD card is properly inserted into the device. Remove and reinsert it to ensure a secure connection. 2. Check if the SD card is... ⇲

Customization issue

Custom controls cannot be set

Fix: 1. Check if you are in the correct mode that allows custom controls to be set. Some modes may restrict this feature. 2. Restart the app and... ⇲

Settings issue

Calibration issues

Fix: 1. Ensure that you are following the correct calibration procedure as outlined in the app's user manual. 2. Restart the app and attempt the... ⇲

Flight height restriction issues

Fix: 1. Ensure that you are aware of and comply with local regulations regarding flight height restrictions. 2. Check the app settings to see if... ⇲

UI issue

Invisible text in sunlight

Fix: 1. Adjust the brightness of your iPhone screen by going to Settings > Display & Brightness and increasing the brightness level. 2. Use a scr... ⇲

Menu sliding issues

Fix: 1. Restart the app to refresh the interface and see if the menu sliding issue resolves itself. 2. Check for any updates for the app in the A... ⇲

Syncing issue

Sync issues on iPad

Fix: 1. Ensure that both your iPad and iPhone are connected to the same Wi-Fi network. 2. Restart both devices to refresh the connection and try... ⇲

Crashes issue

Crashing during flight or recording

Fix: 1. Ensure that your iPhone has enough storage space available by going to Settings > General > iPhone Storage. Delete unnecessary files if s... ⇲

Battery issue

Battery status freezes

Fix: 1. Restart the Autel Explorer app to refresh the battery status display. 2. Check if your iPhone's battery settings are optimized by going t... ⇲

Compatibility issue

Lack of iPad optimized app

Fix: 1. Use the iPhone version of the app on your iPad, which may not be optimized but can still function. 2. Adjust the display settings on your... ⇲

Missing VR support

Fix: 1. Check for any updates for the Autel Explorer app in the App Store, as VR support may be added in future updates. 2. Explore alternative a... ⇲

Screen issue

Screen size issues on iPad

Fix: 1. Adjust the display settings on your iPad by going to Settings > Display & Brightness and changing the display settings to fit the app bet... ⇲