fix problems on Lens [iphone]

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—— Run into issues on Lens? Get help pending when official support gets back to you!

Lens: Translate & Image Search
Info:
company: Macro Tap Apps Limited
: http://www.macrotapapps.com/
: www.macrotapapps.com
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Crashes issue

Lens crashes or stops working after subscription

Fix: Ensure that your app is updated to the latest version by checking the App Store for updates. Sometimes, crashes can be fixed with a simple u... ⇲
 
Payments issue

Limited functionality without premium subscription

Fix: Familiarize yourself with the free features of the app and maximize their use. Look for tutorials or guides online that can help you get the... ⇲

Confusing subscription model and pricing

Fix: Review the app's subscription options in the settings or help section to understand what each tier offers. Take notes on what features you n... ⇲

Unclear cancellation process for subscriptions

Fix: Go to your device's settings, navigate to your subscriptions, and look for the Lens app to find the cancellation option. This is usually the... ⇲
 
Search issue

Inaccurate search results

Fix: Double-check the input you are providing to the app. Ensure that the images or text you are searching for are clear and of high quality, as... ⇲
 
Slow issue

Slow performance when browsing links

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance by removing unnecessary data that may be... ⇲
 
Login issue

Requires sign-in to use features

Fix: If you are uncomfortable with signing in, check if the app offers a guest mode or limited functionality without an account. Use this mode to... ⇲
 
Support issue

Poor customer support response

Fix: Check the app's FAQ or help section for common issues and solutions that may address your concerns without needing to contact support. OR... ⇲
 
Uploads issue

Lens deletes user-uploaded images

Fix: Regularly back up your images to a cloud service or your device's storage to prevent loss. This way, even if the app deletes them, you will... ⇲
 
Privacy issue

Excessive tracking requests upon opening the app

Fix: Review the app's privacy settings to see if you can limit tracking or data collection. Adjust these settings to enhance your privacy. OR... ⇲
 
UI issue

Frustrating user interface with constant prompts for reviews

Fix: Look for an option in the app settings to disable prompts for reviews or feedback. This can help reduce interruptions while using the app.... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
4.8%

Neutral
3.0%

~ from our NLP analysis of 9,679 combined software ratings.

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 Private Data Lens collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Weekly: $6.99 Weekly
  2. Lens Pro: $19.99 Access to all features for a year
  3. Lens Pro: $5.95 Weekly pro membership for all features.
  4. Weekly: $4.99 Weekly
  5. Pro Monthly: $9.99 Monthly pro subscription
  6. Pro Membership: $19.99 pro features with discount
  7. Pro Lifetime Membership: $24.99 Use all features for one time purchase
  8. Yearly: $69.99 Yearly
  9. Weekly offer: $4.99 Weekly offer
  10. Yearly: $44.99 Yearly