fix problems on E-CNY [iphone]

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—— Run into issues on E-CNY? Get help pending when official support gets back to you!

e-CNY
Info:
company: 中国人民银行数字货币研究所
: http://pilot.app.ecny.pbcdci.cn/support/index.html
Chat with our AI-based e-CNY Support
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Payments issue

Scam app for topping up

Fix: Research the app's legitimacy by checking online reviews and forums. Look for user experiences and verify if the app is recognized by financ... ⇲
 
Login issue

Login issues after topping up

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Compatibility issue

Limited usage scenarios

Fix: Check the app's official website or user manual for a list of supported transactions and services. This will help you understand how to maxi... ⇲

Many regions not open for use

Fix: Check the app's official website for a list of supported regions and plan your usage accordingly. If your region is not supported, consider... ⇲
 
Account issue

No interest offered

Fix: If earning interest is a priority, consider using a different financial app or service that offers interest on deposits or balances. OR L... ⇲

Difficult to unfreeze account

Fix: Follow the app's official procedures for account recovery, which may include answering security questions or providing identification docume... ⇲
 
Privacy issue

Privacy concerns with real-name authentication

Fix: Review the app's privacy policy to understand how your data is used and stored. Ensure that you are comfortable with their practices before... ⇲
 
Registration issue

Not available for foreign registration

Fix: If you are a foreign user, consider using a VPN to access the app from a supported country, but be aware of the legal implications. OR As... ⇲
 
Support issue

Lack of official support channels

Fix: Look for user communities or forums where other users share solutions and experiences. These can be valuable resources for troubleshooting.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
60.6%

Good experience
35.2%

Neutral
4.2%

~ from our NLP analysis of 71 combined software ratings.

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 Private Data e-CNY collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics