fix problems on Tekion Automotive Retail Cloud [iphone]

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—— Run into issues on Tekion Automotive Retail Cloud? Get help pending when official support gets back to you!

Tekion Automotive Retail Cloud
Info:
company: Tekion Cloud
: https://www.tekion.com
: www.tekion.com
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UI issue

In-app popup messages obstruct navigation

Fix: Try to close the popup messages by tapping the 'X' or 'Close' button if available. If the popups are persistent, consider clearing the app c... ⇲

Limited visibility of job list

Fix: Try adjusting the filter settings within the job list to ensure you are viewing all available jobs. Look for any filter options at the top o... ⇲

Redundant screens for basic tasks

Fix: Familiarize yourself with the app's navigation by reviewing any available user guides or tutorials within the app to streamline your workflo... ⇲
 
Camera issue

Camera function lacks autofocus for VIN barcodes

Fix: Ensure that the camera lens is clean and unobstructed. Sometimes dirt or smudges can affect the camera's ability to focus. Wipe the lens gen... ⇲
 
Freezing issue

Frequent app freezes

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swi... ⇲
 
Uploads issue

Issues with uploading videos

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the upload... ⇲

Difficulties in adding documents after deal creation

Fix: Check if there are specific steps or a designated area within the app for adding documents post-deal creation. Look for an 'Add Document' bu... ⇲
 
Updates issue

Excessive delays after updates

Fix: After an update, allow the app some time to re-index or refresh its data. This can take a few minutes depending on the size of the update an... ⇲
 
Login issue

Cannot save login information

Fix: Check if the 'Remember Me' or 'Save Login' option is enabled during the login process. If it is not, make sure to select it before logging i... ⇲
 
Compatibility issue

Bluetooth scanner required for Toyota parts

Fix: If you do not have a Bluetooth scanner, consider using the manual entry option for Toyota parts if available in the app. OR Alternatively... ⇲

Tekion Automotive Retail Cloud does not work on iPhone 15

Fix: Ensure that the app is updated to the latest version compatible with iPhone 15. Check the App Store for any available updates. OR If the... ⇲

Printer functionality issues

Fix: Check if the printer is properly connected to the same network as your device. Ensure that the printer is turned on and ready to print. OR... ⇲
 
Messages issue

Messaging capabilities missing

Fix: Check if there are any settings within the app that need to be enabled for messaging features. Look for a 'Settings' or 'Preferences' menu.... ⇲
 
Network issue

Tekion Automotive Retail Cloud fails to fetch order list

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolves t... ⇲
 
Settings issue

Cannot make changes to ROs through the app

Fix: Check if there are any restrictions or permissions set within the app that prevent changes to ROs. Look for a settings menu related to user... ⇲
 
Support issue

Web chat feature not available

Fix: Check if the web chat feature is enabled in the app settings. Look for any options related to communication or support features. OR If th... ⇲
 
Bugs issue

Bugs requiring frequent refreshes

Fix: Try clearing the app cache by uninstalling and reinstalling the app, which can help eliminate any persistent bugs. OR If bugs continue to... ⇲
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 what users are saying
Bad experience
69.9%

Good experience
27.3%

Neutral
2.8%

~ from our NLP analysis of 143 combined software ratings.

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 Private Data Tekion Automotive Retail Cloud collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Diagnostics