fix problems on Hik-Connect [iphone]

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—— Run into issues on Hik-Connect? Get help pending when official support gets back to you!

Hik-Connect - for End user
Info:
company: Hangzhou Hikvision Digital Technology Co., Ltd.
: https://www.hikvision.com/en/support/
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Network issue

Inconsistent remote access

Fix: 1. Ensure that your device is connected to the internet and that the Hik-Connect app has the necessary permissions to access the network. 2.... ⇲

Device offline notices

Fix: 1. Check the power supply and network connection of the device you are trying to access. Ensure it is powered on and connected to the intern... ⇲

High latency in live view

Fix: 1. Ensure you are using a strong and stable internet connection. If on Wi-Fi, try moving closer to the router or using a wired connection if... ⇲
 
Camera issue

Lag when switching between cameras

Fix: 1. Close other apps running in the background to free up system resources. 2. Ensure that your internet connection is stable and has suffici... ⇲

Limited control over camera settings

Fix: 1. Explore the app settings thoroughly to find any hidden options for camera control. 2. Refer to the camera's user manual for advanced sett... ⇲
 
Freezing issue

Playback stuck or freezes

Fix: 1. Ensure that your internet connection is stable. If on Wi-Fi, try moving closer to the router or switching to mobile data. 2. Clear the ap... ⇲
 
UI issue

Difficult to navigate UI

Fix: 1. Familiarize yourself with the app layout by exploring each section. Use the help or tutorial section if available. 2. Create a list of fr... ⇲

Limited playback time selection

Fix: 1. Use the timeline slider to manually select the playback time. 2. Check if there are any settings within the app that allow you to adjust... ⇲

Requires multiple steps to answer calls

Fix: 1. Familiarize yourself with the app's call answering process and practice it to improve speed. 2. Check if there are any settings that can... ⇲

Inability to view multiple devices easily

Fix: 1. Check if there is a multi-device view option in the app settings. 2. Organize your devices into groups if the app allows for easier acces... ⇲
 
Notifications issue

Notifications do not work

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > Hik-Connect and ensure notifications are enabled. 2. Wit... ⇲
 
Updates issue

Camera control issues after updates

Fix: 1. Restart the app after an update to refresh the camera controls. 2. Check the app settings to ensure that camera permissions are still ena... ⇲

Loss of features in updates

Fix: 1. Check the update notes in the App Store to see if the features were removed intentionally and if alternatives are provided. 2. Explore th... ⇲

Auto-connect feature removed

Fix: 1. Check the app settings to see if there is an option to enable auto-connect. 2. Manually connect to your device each time and save the con... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online forums and community support for troubleshooting tips and solutions from other users. 2. Search for FAQs or help articles... ⇲
 
Installation issue

Unintuitive setup process

Fix: 1. Follow a step-by-step guide or video tutorial available online to assist with the setup process. 2. Take notes during the setup to help r... ⇲
 
Video issue

Limited video settings

Fix: 1. Explore the app settings to see if there are any hidden options for video quality or resolution. 2. Check if the camera itself has settin... ⇲

No ability to adjust playback speed

Fix: 1. Check the app for any updates that may have added this feature. 2. Use external video editing software to adjust playback speed if necess... ⇲

Inconsistent image quality

Fix: 1. Check your internet connection to ensure it is stable and has sufficient bandwidth. 2. Adjust the video quality settings in the app if av... ⇲

Playback video distorted

Fix: 1. Ensure your internet connection is stable. If on Wi-Fi, try switching to mobile data or moving closer to the router. 2. Clear the app cac... ⇲
 
Settings issue

Inability to separate alarms

Fix: 1. Check the app settings to see if there are options for customizing alarm notifications. 2. Review the camera settings to see if there are... ⇲
 
Audio issue

Limited audio settings

Fix: 1. Explore the app settings to see if there are any hidden audio options. 2. Check the camera's user manual for audio settings that may not... ⇲
 
Search issue

Difficult to find specific events in playback

Fix: 1. Use the timeline slider to navigate through playback more efficiently. 2. Check if there are any filters or search options available in t... ⇲
 
Crashes issue

Hik-Connect crashes after updates

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing the app to crash. 2. Clear the app cache by going to Settings > G... ⇲
 
Compatibility issue

Poor integration with NVR

Fix: 1. Ensure that both the app and NVR firmware are updated to the latest versions for better compatibility. 2. Check the NVR settings to ensur... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
4.3%

Neutral
3.2%

~ from our NLP analysis of 171,810 combined software ratings.

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 Private Data Hik-Connect collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics