fix problems on MijnKPN [iphone]

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—— Run into issues on MijnKPN? Get help pending when official support gets back to you!

MijnKPN
Info:
company: KPN B.V.
: https://forum.kpn.com/kpn-id-en-mijnkpn-29
: www.kpn.com
Chat with our AI-based MijnKPN Support
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Support issue

AI bot unhelpful for non-Dutch speakers

Fix: If the AI bot is not providing useful information, try to phrase your questions in simple Dutch or use basic keywords that might be recogniz... ⇲
 
Login issue

Login issues with no response

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Features issue

Limited app functionality

Fix: Explore the app thoroughly to ensure you are aware of all available features. Sometimes, features may be hidden in menus or require specific... ⇲
 
Updates issue

Real-time cost updates not available

Fix: Manually check your usage and costs by logging into your KPN account through their website, which may provide more detailed information than... ⇲
 
Settings issue

Inability to manage options

Fix: Try accessing your account through the KPN website instead of the app. The website may offer more comprehensive management options for your... ⇲

Difficulties in canceling or modifying packages

Fix: Check the app for any specific sections related to your packages or subscriptions. There may be options available that are not immediately o... ⇲
 
Bugs issue

Error messages during use

Fix: Take note of the specific error messages you are receiving and search for them in the app's help section or online forums for potential solu... ⇲
 
Loading issue

MijnKPN frequently unresponsive at month start

Fix: Try using the app during off-peak hours, as high traffic at the beginning of the month may cause slowdowns. Early mornings or late evenings... ⇲
 
Screen issue

Black screen with no information available

Fix: Force close the app by swiping it away in the app switcher and then reopen it. This can sometimes resolve display issues. OR If the probl... ⇲
 
Compatibility issue

Website not compatible with Safari

Fix: Try using a different browser, such as Google Chrome or Firefox, to access the KPN website. This may resolve compatibility issues. OR Cle... ⇲
 
Payments issue

Frustrating payment methods

Fix: Check if there are alternative payment methods available in the app or on the website. Sometimes, different options may be offered based on... ⇲
 
UI issue

Lack of usage overview

Fix: Look for a usage section in the app or on the KPN website that may provide insights into your data and call usage. This may be located under... ⇲
 
Crashes issue

MijnKPN crashes frequently

Fix: Ensure that your iPhone is running the latest version of iOS, as app crashes can sometimes be related to outdated software. Go to Settings >... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.5%

Bad experience
10.7%

Neutral
9.8%

~ from our NLP analysis of 122 combined software ratings.

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 Private Data MijnKPN collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • Diagnostics