fix problems on DiDi [iphone]

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—— Run into issues on DiDi? Get help pending when official support gets back to you!

DiDi: Ride Hailing in China
Info:
company: 滴滴出行(北京)网络平台技术有限公司
: http://www.xiaojukeji.com
Chat with our AI-based DiDi Support
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Payments issue

Does not accept foreign credit cards

Fix: If your foreign credit card is not accepted, consider using a local payment method. You can set up a Chinese bank account or use a local pay... ⇲

Does not work with international cards

Fix: If your international card is not working, consider using a local payment method like WeChat Pay or Alipay, which are widely accepted in Chi... ⇲
 
Loading issue

Inaccurate dispatch times

Fix: If you notice inaccurate dispatch times, try to book your ride a few minutes earlier than you normally would. This can help account for any... ⇲
 
Account issue

Account gets blocked for suspicious activity

Fix: To avoid having your account blocked, ensure that you are using the app in a consistent manner. Avoid logging in from multiple devices or lo... ⇲
 
Availability issue

Decreased availability of rides

Fix: If you notice a decrease in ride availability, try changing your pickup location to a more central or popular area. This can increase your c... ⇲
 
Performance issue

Inefficient during rainy days

Fix: During rainy days, demand for rides often increases. To improve your chances of getting a ride, try to book your ride a bit earlier than usu... ⇲
 
Pricing issue

Higher prices on app than mini-program

Fix: If you notice price discrepancies, always compare the prices before booking. If the app is consistently higher, consider using the mini-prog... ⇲
 
Registration issue

Cannot use without a Chinese phone number

Fix: If you do not have a Chinese phone number, consider purchasing a local SIM card upon arrival in China. This will allow you to register for t... ⇲

Cannot register with a U.S. phone number

Fix: To register, you can obtain a local Chinese phone number by purchasing a SIM card in China. This will allow you to complete the registration... ⇲
 
Support issue

Machine-like responses from customer service

Fix: If you receive unsatisfactory responses from customer service, try to be as specific as possible in your inquiries. Provide detailed informa... ⇲
 
UI issue

DiDi design is poor

Fix: If you find the app design challenging to navigate, take some time to familiarize yourself with its layout. Explore the different sections a... ⇲
 
Navigation issue

Drivers may take detours

Fix: If you suspect that a driver is taking a detour, you can use the in-app map to track your route in real-time. If the driver is significantly... ⇲

Driver may not know directions

Fix: To help ensure that your driver knows the directions, provide clear instructions in the app's notes section when booking your ride. Include... ⇲
 
Localization issue

Inconsistent translation to English

Fix: If you encounter translation issues, try using a translation app on your phone to help communicate with drivers or understand the app better... ⇲
 
Bugs issue

Buggy Apple Watch app

Fix: If the Apple Watch app is buggy, try uninstalling and reinstalling the app on your watch. This can often resolve issues related to performan... ⇲

Unfinished product

Fix: If you feel the app is unfinished, try to use it as best as you can while providing feedback on specific issues you encounter. This can help... ⇲
 
Customization issue

No dark mode support

Fix: If you prefer using dark mode, consider using your device's accessibility settings to enable a system-wide dark mode, which may help reduce... ⇲
 
Network issue

Connection issues when adding payment methods

Fix: If you experience connection issues while adding payment methods, ensure that you have a stable internet connection. Try switching between W... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
74.5%

Bad experience
23.1%

Neutral
2.4%

~ from our NLP analysis of 989 combined software ratings.

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 Private Data DiDi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info