fix problems on RealPlayer [iphone]

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—— Run into issues on RealPlayer? Get help pending when official support gets back to you!

RealPlayer
Info:
company: RealNetworks LLC
: https://customer.real.com
: www.real.com
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Downloads issue

Cannot download videos on iPhone

Fix: Ensure that you have the necessary permissions enabled for RealPlayer. Go to Settings > Privacy > Photos and ensure RealPlayer has access to... ⇲

Downloads show but no clear destination

Fix: Check the app settings for a 'Downloads' or 'Storage' section. This may provide information on where files are being saved. Look for options... ⇲
 
Compatibility issue

RealPlayer not an option for certain video formats

Fix: Convert the video to a compatible format using a video converter app available on the App Store. Look for converters that support formats li... ⇲

Does not work well on iPhone and iPad

Fix: Ensure your device is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Compatibility issu... ⇲

Requires connection to computer for functionality

Fix: Explore the app's features to see if there are any offline capabilities. Some apps allow you to download content for offline use, which may... ⇲

Limited functionality without computer connection

Fix: Check the app's documentation or help section to understand what features are available offline. This can help you maximize the app's use wi... ⇲
 
Crashes issue

RealPlayer crashes on opening

Fix: Force close the app and restart it. If the problem persists, try restarting your iPhone by holding down the power button and sliding to powe... ⇲
 
Loading issue

Unusable with endless spinning

Fix: Check your internet connection. A weak or unstable connection can cause the app to hang. Try switching between Wi-Fi and cellular data to se... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.5%

Bad experience
2.0%

Neutral
1.5%

~ from our NLP analysis of 1,227 combined software ratings.

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 Private Data RealPlayer collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. RealPlayer Mobile Premium: $4.99 RealPlayer Mobile Premium features with Cloud
  2. RealPlayer Mobile Premium: $2.99 RealPlayer Mobile Premium features with Cloud
  3. RealPlayer Mobile Premium: $23.99 RealPlayer Mobile Premium features with Cloud
  4. RealPlayer Mobile Premium: $47.99 RealPlayer Mobile Premium features with Cloud
  5. RealPlayer Mobile Premium: $47.99 RealPlayer Mobile Premium features with Cloud