fix problems on Hers [iphone]

—— Run into issues on Hers? Get help pending when official support gets back to you!

Hers: Women’s Healthcare

Info:

company: Hims & Hers

: https://support.hims.com/hc/en-us

: app.forhers.com

Chat with our AI-based Hers Support

🛠️ Common Hers Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Hers freezes during use

Fix: 1. Restart the App: Close the app completely by swiping it away from the app switcher. Then, reopen it to see if the freezing issue persists... ⇲

17% of users had this problem

Lack of thorough provider consultation

Fix: 1. Prepare Questions: Before your consultation, write down any questions or concerns you have to ensure you cover all necessary topics durin... ⇲

17% of users had this problem

Glitches issue

Glitchy app performance

Fix: 1. Restart Your Device: Sometimes, simply restarting your iPhone can resolve performance issues. 2. Update iOS: Ensure your iPhone is runni... ⇲

Messages issue

Poor communication regarding prescriptions

Fix: 1. Confirm Prescription Details: Always confirm your prescription details with your provider during consultations to ensure clarity. 2. Use... ⇲

Customization issue

Lack of personalized treatment plans

Fix: 1. Communicate Needs: Clearly communicate your health needs and preferences during consultations to encourage a more personalized approach.... ⇲

Support issue

Limited follow-up on patient concerns

Fix: 1. Document Concerns: Keep a detailed record of your concerns and any communications regarding them. 2. Request Follow-Up: During consultat... ⇲

Delayed customer support responses

Fix: 1. Use In-App Support: Utilize any in-app support features, such as live chat or FAQs, which may provide quicker responses than email. 2. B... ⇲

Inadequate guidance on medication

Fix: 1. Research Medications: Use reputable medical websites to research your medications for additional information. 2. Ask Questions: During c... ⇲

Automated responses from providers

Fix: 1. Request Direct Communication: During your consultation, express your preference for direct communication with your provider rather than a... ⇲

Bugs issue

Inconsistent prescription information

Fix: 1. Verify Information: Cross-check your prescription details with your healthcare provider or pharmacy to ensure accuracy. 2. Update App: M... ⇲

Payments issue

High subscription costs

Fix: 1. Review Subscription Plans: Check if there are different subscription tiers available that may offer a more affordable option. 2. Look fo... ⇲

No insurance payment options

Fix: 1. Check for Updates: Regularly check the app for any updates regarding insurance payment options, as this feature may be added in future up... ⇲

No reimbursement receipts provided

Fix: 1. Keep Payment Records: Maintain your own records of payments made for subscriptions or services. 2. Request Receipts: When making a payme... ⇲

Predatory billing practices

Fix: 1. Review Billing Statements: Regularly review your billing statements for any discrepancies or unexpected charges. 2. Document All Charges... ⇲

UI issue

Confusing medication tracking

Fix: 1. Use Reminders: Set up reminders on your phone for medication times to help keep track of your doses. 2. Create a Medication Log: Maintai... ⇲

Technical issues with app navigation

Fix: 1. Familiarize with the Interface: Spend some time exploring the app to become familiar with its layout and features. 2. Update the App: En... ⇲

Account issue

Limited options for new patients

Fix: 1. Research Alternatives: Look for other telehealth services that may offer more options for new patients. 2. Stay Updated: Regularly check... ⇲

Inability to access account after updates

Fix: 1. Reset Password: If you cannot access your account, try resetting your password through the app or website. 2. Clear App Cache: Clear the... ⇲

Frequent changes in assigned providers

Fix: 1. Request Consistency: During your consultations, express your preference for continuity with a specific provider. 2. Document Provider Ch... ⇲

Settings issue

Unclear cancellation policies

Fix: 1. Review Terms: Go through the app’s terms of service or help section to find information on cancellation policies. 2. Document Cancellati... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.3%

Bad experience

8.2%

Neutral

1.5%

~ from our NLP analysis of 4,397 combined software ratings.

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Private Data Hers collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics