fix problems on My Retirement [iphone]

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—— Run into issues on My Retirement? Get help pending when official support gets back to you!

My Retirement
Info:
company: Nationwide Mutual Insurance
: https://www.nrsforu.com/iApp/rsc/privacy-privacystatement-index.x
Chat with our AI-based My Retirement Support
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Account issue

Password recovery issues

Fix: 1. Ensure you are using the correct email address associated with your account when requesting a password reset. 2. Check your spam or junk... ⇲

Inaccurate last login time

Fix: 1. Log out of the app and log back in to refresh your session. 2. Check your device's date and time settings to ensure they are set correctl... ⇲

Missing account visibility after update

Fix: 1. Log out of the app and log back in to refresh your account visibility. 2. Check if there are any settings within the app that may have ch... ⇲

Cannot access specific account information

Fix: 1. Ensure you are logged into the correct account. 2. Check if the app has any settings that may restrict access to certain information. O... ⇲
 
Crashes issue

My Retirement crashes when navigating

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary issues th... ⇲
 
UI issue

Difficult to read font

Fix: 1. Go to your iPhone's Settings > Display & Brightness and adjust the text size by selecting 'Text Size' or 'Larger Text' to make it more re... ⇲

Keyboard obstructs navigation

Fix: 1. Try rotating your iPhone to landscape mode, which may provide more screen space for navigation. 2. If the keyboard is obstructing buttons... ⇲
 
Features issue

Limited functionality

Fix: 1. Review the app's features in the help section to ensure you are utilizing all available options. 2. Check for any updates in the App Stor... ⇲
 
Slow issue

Slow performance compared to website

Fix: 1. Ensure that your app is updated to the latest version. 2. Clear the app's cache if the option is available in the settings. OR 3. Clos... ⇲
 
Updates issue

Stuck in update loop

Fix: 1. Restart your iPhone to break the update cycle. 2. If the app is still stuck, try deleting the app and reinstalling it from the App Store.... ⇲

Continuous update prompts

Fix: 1. Check the App Store for any available updates and install them. 2. If the app is already updated, try restarting your iPhone to clear any... ⇲
 
Bugs issue

Inconsistent calculation results

Fix: 1. Double-check the inputs you are entering to ensure they are correct. 2. If you suspect a bug, try restarting the app and re-entering the... ⇲
 
Search issue

No search functionality in app

Fix: 1. Check the app's help section to see if there are any alternative ways to navigate or find information. 2. If the app lacks a search featu... ⇲
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 what users are saying
Good experience
96.8%

Neutral
2.4%

Bad experience
0.8%

~ from our NLP analysis of 21,675 combined software ratings.

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READYSAVE 529

 Private Data My Retirement collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics