fix problems on Xcel Energy [iphone]

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—— Run into issues on Xcel Energy? Get help pending when official support gets back to you!

Xcel Energy
Info:
company: Xcel Energy Inc.
: https://my.xcelenergy.com/customersupport/s/topic/0TO8b000001BGGQGA4/mobile-app
Chat with our AI-based Xcel Energy Support
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UI issue

Difficult navigation compared to old app

Fix: Take some time to explore the app's layout and features. Familiarize yourself with the new navigation by tapping on different sections and m... ⇲

Missing current balance due display

Fix: Navigate to the billing section of the app to see if the current balance is displayed there. Sometimes, the balance may not be on the main s... ⇲
 
Updates issue

Frequent changes disrupt user familiarity

Fix: Check if there is a 'What's New' section in the app or on the App Store page. This section often outlines recent changes and can help you un... ⇲

Missing features from old app

Fix: Explore the app thoroughly to see if the features you are looking for have been relocated to a different section. Sometimes, features are st... ⇲
 
Bugs issue

Incorrect usage calculation for solar users

Fix: Verify that your solar panel system is correctly linked to your account. Go to the settings or account section of the app and ensure that al... ⇲

Lacks current energy consumption data

Fix: Ensure that your account is properly linked to your energy consumption data. Go to the settings and check if there are any options to sync o... ⇲

Inaccurate usage data display

Fix: Log out of the app and log back in to refresh the data. This can sometimes correct discrepancies in the displayed usage data. OR Check fo... ⇲
 
Account issue

No error messages for account setup issues

Fix: Double-check all the information you entered during the account setup process. Ensure that your email, password, and any other required fiel... ⇲
 
Loading issue

Xcel Energy fails to load account data

Fix: Check your internet connection to ensure that you are connected to Wi-Fi or have a strong cellular signal. A weak connection can prevent the... ⇲
 
Screen issue

Blank screen on sign-in

Fix: Force close the app and restart it. This can help resolve temporary glitches that may cause a blank screen during sign-in. To do this, doubl... ⇲
 
Registration issue

Email verification link not received

Fix: Check your spam or junk email folder to see if the verification email was filtered there. Sometimes, email providers mistakenly categorize l... ⇲
 
Crashes issue

Crashes and hard to find account information

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for any available updates. An... ⇲
 
Compatibility issue

Multiple app listings in App Store

Fix: Search for the official Xcel Energy app and ensure you are downloading the correct one. Look for the app with the most downloads and positiv... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
5.1%

Neutral
3.0%

~ from our NLP analysis of 1,014 combined software ratings.

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 Private Data Xcel Energy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data