fix problems on ShopRunner [iphone]

—— Run into issues on ShopRunner? Get help pending when official support gets back to you!

ShopRunner

Info:

company: ShopRunner, Inc.

: https://www.shoprunner.com/contact

: shoprunner.com

Chat with our AI-based ShopRunner Support

🛠️ Common ShopRunner Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited search filters

Fix: Try using specific keywords related to the product you are searching for. For example, instead of searching for 'shoes', try 'running shoes'... ⇲

Inaccurate tracking information

Fix: Check the tracking information directly on the carrier's website (e.g., UPS, FedEx) using the tracking number provided in the app. This can... ⇲

UI issue

ShopRunner design appears gender-specific

Fix: Explore all categories in the app, even those that may not seem relevant at first. This can help you discover products that are not immediat... ⇲

Inability to copy tracking numbers

Fix: Take a screenshot of the tracking number and use an image-to-text converter app to extract the number if you need to share it elsewhere. O... ⇲

Limited inventory visibility

Fix: Check back frequently for updates on inventory, as stock levels can change rapidly, especially for popular items. OR Sign up for notifica... ⇲

Unclear shipping timelines

Fix: Review the shipping policy section in the app or website for general shipping timelines based on your location. OR Track your order statu... ⇲

Poor image quality

Fix: Try zooming in on the images within the app to see if higher resolution images are available. OR Check your internet connection, as a slo... ⇲

Frustrating checkout process

Fix: Ensure all your payment and shipping information is saved in your account settings to speed up the checkout process. OR Try using a diffe... ⇲

Cannot log into account

Fix: Ensure that you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Privacy issue

Tracking opt-in required

Fix: If you prefer not to opt-in for tracking, consider manually checking your order status through the app or website instead of relying on noti... ⇲

No option to remove credit card information

Fix: Check the payment settings in your account profile to see if there is an option to manage or delete saved payment methods. OR If you cann... ⇲

Support issue

Poor customer service

Fix: Utilize the app's FAQ section for common issues, as it may provide quicker answers than waiting for customer service. OR If you need to c... ⇲

Inadequate FAQ coverage

Fix: Search for specific terms in the FAQ section to find relevant answers, as the FAQ may not be organized intuitively. OR Consider looking f... ⇲

Bugs issue

Inconsistent order statuses

Fix: Keep a personal log of your order statuses and compare them with the app's updates. This can help you track discrepancies and provide contex... ⇲

Empty cart after app restart

Fix: Ensure you are logged into your account before adding items to your cart, as this can help retain your cart contents across sessions. OR... ⇲

Crashes issue

ShopRunner crashes or errors

Fix: Clear the app's cache by going to your iPhone settings, selecting the ShopRunner app, and choosing to clear cache or data if available. OR... ⇲

Search issue

Irrelevant search results

Fix: Use more specific search terms or filters to refine your search results. For example, include brand names or specific product types. OR C... ⇲

Account issue

Lack of multiple email support

Fix: Consider using a single email address for all communications and account management to streamline your experience. OR If you need to mana... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

58.9%

Bad experience

35.7%

Neutral

5.4%

~ from our NLP analysis of 56 combined software ratings.

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Private Data ShopRunner collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data